Alright hospitality folks… how you feeling about this?!? Guest sue over stale croissants and win damages. apple.news/A0s7Om4zbQc-3v…

I feel like InterContinental by IHG deserve more love and appreciation from travelers. I have recently stayed at the Miami, Washington DC and Boston hotels and loved them. Carry on.

Thank you Miami for a beautiful day!!

Big fan of Posman Books at Worldcenter in downtown Miami. Been 4 times since it opened two months ago and always leave with a cool book. My kids love it too. Staff is excellent as well. Go check it out.

These are the people who know you, care about you, and would celebrate your success in a heartbeat. Imagine how much stronger our communities would be if we showed up for them the way we do for people we’ll never meet. Support your friends, family, and the people in your

I’ve been working with hotels to increase guest spend without raising prices, and the results have been eye-opening. Most properties are leaving money on the table in F&B, poolside, and VIP experiences—simply because they aren’t optimizing what’s already there. Here’s what I’m

To those entrepreneurs that have had the guts to start something and make a living from it- I salute you! Many will never know how hard it truly is. Keep going 👏

Love brainstorming new resort experiences. This is one I want to stay at! Would you visit this tropical jungle resort in Miami?

Two days ago I broke down and invested the $200 monthly fee for access to OpenAI’s new Operator AI. As I’ve been testing it, one thought keeps hitting me... it’s learning faster than we think. In just a few days, I’ve watched it easily book a luxury hotel suite for me, and then

There are days I don’t want to, but I push through! Getting to be around amazing leaders and successful mentors that’s one of the things I learned that has helped me the most. Keep putting in the work even on days you don’t want to. It will lead you to your biggest dreams.

I’ve noticed that most hotels focus on ADR, RevPAR, and occupancy when measuring success. But the real money? It’s hidden in the guest experience. After years of working with top hotels and resorts, one thing is clear... hotels are overlooking massive revenue opportunities, not

A month ago, I launched my book Hospitality Unlocked, and sales were trickling in some here, and a few there. It was exciting, but progress felt slow. Then, this past weekend, something changed. I sold 150 books in just 2 days! To some, that number might not seem like much.

Most Hotels Are Selling the Wrong Thing I’ve noticed that most hotels focus on selling rooms, rates, and amenities, but the ones winning today? They’re selling something entirely different. They sell the feeling guests want to have. Think about it: -People don’t book a luxury

It is not as bad as you think… You’ve already made it through things you once thought would break you. The deal that fell through. The tough season you didn’t see coming. The personal setback that felt impossible in the moment. But you’re still here. Still showing up. Still

I'm finally ready to share a secret. Meet Baya. Our new 20-key tropical landscape resort in Redland, Florida. Just 45 minutes south of Miami. But this isn’t your typical Florida resort. Here's what makes Baya special...🧵

Steve had spent a year getting zoning approval for a 25-acre exotic fruit farm owned by his childhood family friend. His vision: Help the farm become economically sustainable through glamping units & authentic farm experiences. He brought me down in January to check it out...

We are building something different here in Miami! Not just another resort. Not another boring hotel but something rooted in the land. Built with memory making in mind. A place where travelers slow down, reconnect, and feel something real. That idea first came to me in July

We officially announced Baya this week and the response has been incredible. After two years of dreaming, walking farms, and building the right team, this tropical landscape resort is no longer just a vision. It’s happening. Baya is a first of its kind wellness and agritourism

Since 2021, I’ve obsessed over one idea… Building a tropical landscape resort. But not in Costa Rica. Not in Bali. Right here in the US. For 3 years, I struck out repeatedly... until 6 months ago. Here’s the story of my latest project, Baya in Redland, Florida: 🧵

I've never been more excited about a team: - Steve brings 30yrs of luxury hospitality expertise - Our GC has brought multiple visions of mine to life - Another partner is America's top unique structure distributor - Our fourth partner is founder of a business community on track