Here are my top tips for helping you have a successful difficult (or as I prefer to call it, important) conversation #Management #HR #sketchnote

News today: "NHS must improve its efficiency before asking for more money". So, first step is to clearly define "efficiency" and "utilisation" and "effectiveness" and "productivity". It is impossible to improve if the measures for improvement (MFI) are not defined precisely.

Are errors, mistakes and failures the same thing? No. It depends where you are on the Knowledge Spectrum. hcse.blog/?p=6267

I am looking for some beta-testers for a new online training module in health care operations management (HCOM). Anyone willing to help? hcom.uk

17 years ago some courageous change agents improved the #NOF pathway at Good Hope Hospital and demonstrated the Art of the Possible. This recent case study from Morriston Hospital demonstrates the Science of the Possible. saasoft.co.uk/jois/jois_view…

Simon R Dodds It really is possible to design-operate-improve. In that order. We are largely stuck with operating systems and hoping the Kool-aid of qi will make the difference. Qi might help a bit, but without design, and maths (modelling), we waste so much, including human capital.

Proud coach moment yesterday as I awarded Martin his hard earned level 1 Health Care Systems Engineering certificate. Mid Yorkshire Teaching NHS Trust investing in its people. #HCSE #leadingQI

Errors, Mistakes and Failures are not the same thing. So we should not confuse or conflate them. hcse.blog/?p=6267

In response to the Messenger Report, the new CPD Certified Foundations of Health Care Operations Management (fHCOM) course is now live. fhcom.uk

Safety and Quality are emergent properties of a system so are lagging metrics. What are the leading metrics that we need to attend to?

This is the best book I have read on how to engage a whole organisation in the journey of improvement. Frank has been doing this successfully for decades and I am delighted he has shared his wisdom.

Enjoying our first ever Walsall Improvement Programme training session, taking key principles of QI and #HCSE Systems Engineering in this novel 5 Day training offering Walsall Healthcare Simon R Dodds

I note the HCSE-1 Badge being worn by Tom 😀

I am delighted to share the news that Badger Medical, our local GP Out Of Hours service, has been awarded "Outstanding" by the CQC. Health care systems engineering gets several mentions in the CQC Report. cqc.org.uk/location/1-363… Well done Team Badger😀

Delays for diagnostic tests such as CT are a cause of distress for patients and staff alike, yet there are safe, quick, effective, zero-cost ways to diagnose and treat the root causes. The #HCSE team in East Kent have shown what is possible: by doing it. jhcse.uk

Delays for receiving radiotherapy treatment leads to poorer outcomes for patients, so it is great to see some robust flow engineering techniques applied to this challenge. The #HCSE team at the Royal Free in London are lighting the way. jhcse.uk

NHS IMPACT is spreading improvement methods across the NHS and embedding them into day-to-day management in all provider organisations. David Fillingham CBE, Chair of the National Improvement Board, is leading the way. saasoft.co.uk/systems/

The world feels volatile, uncertain, complex and ambigious (VUCA). One proven approach is to grow Agile capability. The Open University is hosting an innovative conference in September to bring academics and practitioners to share and learn together. business-school.open.ac.uk/events/busines…

Honoured to be invited by the Open University to share some stories of leading successful improvement in the complexity of the NHS. business-school.open.ac.uk/events/busines…

I am delighted to share that the OU will be hosting a Flow Workshop at their Milton Keynes campus on Tuesday 24th September 2024. This is a fun, hands-on, learn-by-doing day that demonstrates how to diagnose and treat queues in any health care process. eventbrite.co.uk/e/the-flow-wor…