12.7.22 CXQOTD Is it possible to offer a 4 day work week w/o negatively impacting the CX? ⁦Jeremy Watkin⁩ ⁦Jeremy Hyde⁩ ⁦Mike Aoki⁩ ⁦Stacy Sherman ~ #DoingCXRight⁩ ⁦Beck Roemen⁩ ⁦Colin Shaw⁩ ⁦CX Guy 🙋🏻‍♂️⁩

4-Day Workweek Brings No Loss of Productivity, Companies in Experiment Say nytimes.com/2022/09/22/bus…

I kicked ass at work this week!! I finished a project on time, within budget and met all of the objectives! The key success strategy? All of the right people in all of the right places! Now, I’m going to rest for a few days.

⁦LeslieO⁩ I thought of you and cake when I saw this post. Lol

1.11.23 CXQOTD How can we use tools and technology that already exist to provide a better experience for employees? @jwatkin Jeremy Hyde Stacy Sherman ~ #DoingCXRight Jenny Dempsey Mike Aoki CX Guy 🙋🏻‍♂️

1.18.23 #CXQOTD The second most common reason employees leave is the lack of workplace flexibility. How is the challenge of workplace flexibility addressed in your organization? Jeremy Watkin @wfmintern @MarkCXuMD 🌍 Remote Work Academy 🚀 Sally Mildren @becustomerled1

2.1.23 CXQOTD What strategies are you utilizing to support ur teams after the reductions in workforce? ⁦Jeremy Watkin⁩ ⁦Jeremy Hyde⁩ ⁦Dr. Debra Bentson SHRM-SCP,CWPP,CPIOP,BBA,MBA,DBA⁩ ⁦Stacy Sherman ~ #DoingCXRight⁩ ⁦Mike Aoki⁩ ⁦Nate Brown⁩

Dear CEOs: mass layoffs are counterproductive. Hundreds of studies: firms that downsize end up being less profitable than peers that find other ways to lower costs (e.g., exec pay cuts, unpaid leaves). Layoffs bleed talent & breed guilt+anxiety. They should be the last resort.

2.7.23 #CXQOTD What is the most interesting ChatGPT use case example? I share a very unique use case in this video & look forward to reading your examples. Rob Connelly Justin Robbins Mike Aoki Jenny Dempsey Dr. Debra Bentson SHRM-SCP,CWPP,CPIOP,BBA,MBA,DBA

3.1.23 CXQOTD How do we create & support an empathetic experience before our customers even contact us? Let’s discuss the tools, policies, etc that support empathy. ⁦Jeannie Walters⁩ ⁦Jeremy Watkin⁩ ⁦Jeremy Hyde⁩ ⁦⁦Mike Aoki⁩ ⁦Stacy Sherman ~ #DoingCXRight⁩ ⁦

Personality types are a myth. Each trait exists on a continuum shaped like a bell curve. The MBTI is outdated. You're more likely to be an ambivert than an introvert or extravert. And you don't have to choose between being a thinker or a feeler. adamgrant.substack.com/p/mbti-if-you-…

Thank you Nate Brown!! Beck Roemen LeslieO Jenny Dempsey have been powerful & inspirational partners on my journey to become a CX professional. I have become a better version of me because of them.

3.9.23 CXQOTD Why is swag so powerful? I believe it creates a sense of belonging and adds some fun to ur day. What is ur favorite piece of swag? ⁦Nate Brown⁩ ⁦Jeremy Watkin⁩ ⁦Dr. Debra Bentson SHRM-SCP,CWPP,CPIOP,BBA,MBA,DBA⁩ ⁦Mike Aoki⁩ ⁦Colin Shaw⁩ ⁦Jeremy Hyde⁩

Leroy is wondering when we are going back to work. We are both ready to make a powerful impact!!

Stay away from HelloFresh US! The worst customer service of my life & they sent food I can not eat! The agent hung up on me after telling me she could not solve my problem! Buyer beware!!!! #customersatisfaction #buyerbeware

After many back & forth private messages I have been instructed to login to an account I do not have access to (this was an employer benefit) and cancel my account. Come on Uber Eats please review ur CX strategy and remove unnecessary friction!

⁦CBS News⁩ I would love to understand why you chose this headline? And how are you going to do better moving forward? How can we help Aaron Tucker find employment? Aaron if you are reading this please let me know how I can help.

Shout out to Vistio for another powerful episode of CXQA Live w/Jakob last week! The topic was centered around how to optimize ur relationship with WFM to create a meaningful agent experience. Must listen!

Another insightful post from a member of the Vistio Knowledge Collective. Understanding how to respond to customers public comments is a key success strategy for all #contactcenter leaders!

Great ? Jeremy Watkin! Happiness is a lofty goal. Maybe the goal is to be heard or feel like they matter. I believe kindness is the answer. Tone of voice, language choice, knowledgeable agents, empowered agents. Aim for kindness.