Told wait time was 3 minutes and then cut off after 20 mins waiting. Twice! #notgoodenough #managecustomerexpectations Unbiased UK

Very disappointed Levi's®. If you advertise a code on your front page it would be nice if it worked #getthebasicsright

Booked the wrong day @manchesterairportparking. 5am panic! Thanks John for sorting out my mistake! Solving customer's problems - brilliant!

Try time! 🎉

And another #uptheVikings

@knowhowtohelp shocking service. Can't tell me when my replacement will come for faulty product which is a week late.

@knowhowtohelp your CC couldn't get through by phone and they can't see the store order system and couldn't see if the product was in stock

@knowhowtohelp sorted now I went in store. CC process very poor.

If you're going to publish a guide to planning a website its worth checking your website works on the latest iPhone

Here's an interesting bookshelf at one of sport's governing bodies. In good company The Fan Experience Company!

In the 10 years since the #EFL #FamilyExcellenceAwards began, junior season ticket sales have increased by 37%: c6 million more kids 1/2

Our September (20/9) free webinar is a little different - looking at how to use lean techniques to transform the CX eventbrite.co.uk/e/using-lean-t…

Question for Mark at #PEGBHAM. How many employers who say they want 'Can Do' actually 'Let Do'?

Think lean is all about cuts? Think again- applying them properly can transform the customer experience. Click here eventbrite.co.uk/e/using-lean-t…

7 minutes before the first ball and the queue is still like this. @NatWestT20Blast assume you'll delay the start???

RB. We admire your persistence Randall. We've had a chat with Shola and we want to help. So, get this tweet retweeted 1,000 times and we'll send you a pair of his boots signed by the big man himself.

Looking forward to another great evening @PEGBHam

PEG IV is upon us - book your space, don’t miss out .. #millenials #measurement #P&L nvite.com/PEGBHAM/8qnqgr