Do you measure up? Our 2025 Hospitality Benchmark Report is here! Compare your hotel’s performance across key metrics with comprehensive breakdowns. Swipe through to see a sample of the metrics measured and access the full report here 🔗bit.ly/41Ca9rG🔗

The online booking journey shouldn’t be a fight. You don’t want guests to finish their booking and say, “That was difficult.” 🎙️Find out how to make the guest experience seamless on the Hotel Moment podcast: bit.ly/4iUStyR

50% of guests prefer to check out using their smartphone. Are you making it easy for them to do so? Catering to your guests' preferences goes a long way, especially when you engage with them again. Learn more: bit.ly/4l2xCeo

Do you have a guest data free-for-all? In other words, “Does everyone need access to all of this data?” It’s a question Matthijs Welle, CEO of Mews, asked and answered on the Hotel Moment podcast. 🎙️Listen to find out more: bit.ly/3RGx68l

By 2029, 78% of the total revenue for Asia hotels will be through online sales. That’s a sign that you need to optimize the online booking experience, especially since more guests now consider it their preferred booking method. See the data for yourself: bit.ly/4iHUSNg

Want to future-proof your guest messaging? In other words, do you want to ensure that your guest communications resonate and prompt guests to take action, e.g., spend more at your hotel? Find out how to do that on the Hotel Moment podcast: bit.ly/3YzZwER

European travelers are sticking to a budget. “Budget-conscious” is the best way to describe their purchase patterns this year. So, when you’re considering which offers to present to which guests, keep price in mind. Learn more: bit.ly/4l2xCeo

A lot of experts will tell you they know the key is to running a successful hotel. But the truth is, having the right staff is key to making your hotel and guest experience successful. Find out how to do that on this episode of the Hotel Moment podcast: bit.ly/3S8Ig5T

“Cybersecurity should be top of mind. It cannot be an afterthought.” According to Dimple Jethani, Chief Information Officer at Aramark Destinations, all hoteliers should keep it top of mind. Find out why on this episode of the Hotel Moment podcast: bit.ly/44MYXeH

No value, no loyalty. ❌ Do you think your hotel loyalty program makes the cut? True value add, like guaranteed discounts and room availability, is what citizenM is offering to its loyal guests with a paid subscription model. Learn more in this episode: bit.ly/3RWTx9G

“Loyalty really starts and ends with the experience that's delivered at the hotel.” And if guests are the ones defining what kind of experiences they want today. All you have to do is listen. Click the link for the full episode with Shannon Knapp! bit.ly/4jVO9j7

It’s easy to make cuts. But what are you actually cutting? Are you cutting costs — or cutting the guest experience? Find out how to improve the guest experience without taking away from it on this week’s episode of Hotel Moment: bit.ly/4dyi6U7

Your superpower is knowing what your guests need before they do. If you’re a luxury hotelier, you won’t leave the thinking up to your guests. Because true luxury hoteliers are mind readers. Find out how to be one on this episode of Hotel Moment: bit.ly/3HENMex

Any time, any day, you stay ready. That’s what it takes to compete in the technology revolution. The technology revolution is here, and building your tech stack is the best way to stay ready and be there for your guests. bit.ly/4ngjjDY

“We have the AI wave — and it's everywhere. But, again, how much of it is lipstick on legacy?” How can you tell which AI tools are worth investing in? Aradhana Khowala, CEO of Aptamind Partners, tells us all about it on the Hotel Moment podcast: bit.ly/3GHTFrg

Most guests won’t book on their first visit to your website. Only 10% enter the booking engine, and just 2% convert. This week on the Hotel Moment podcast, find out why the right cart abandonment campaign can increase that conversion rate. Listen now: apple.co/4lXywZl

What is Business Bedside Manner®? This week on Hotel Moment, Mandi Graziano explains why she coined the term and why hoteliers who follow this practice have more positive business relationships. Listen to this episode: bit.ly/4kPJAqj

There’s rarely a single solution that solves most of your problems, but here's one: “Control as much data as you can.” It’s wise words Ben Campbell, President and CEO of Hospitality America, shared on Hotel Moment. Tune in for more details on how to fight siloed data:

Ready to turn your OTA guests into loyal direct bookers? It’s easier than you think — if you offer them a personalized loyalty program. Listen to this week’s episode of Hotel Moment to find out why: podcasts.apple.com/us/podcast/bui…

Take orders or sell? Those are the options for your reservation agents, and agents who become sales professionals are the superheroes who generate the most revenue for your property. Listen to Hotel Moment and find out how to transform your voice channel into the most lucrative