Day 4 of no response from Luxury Escapes & Alila Diwa Goa & hyatt regarding urgent medical cancellation. Hospitalization docs submitted, check-in is TOMORROW. Is this how you treat loyal customers with medical emergencies? Booking #778863502 #CustomerService

Disappointed by Luxury Escapes silence on my refund request despite providing hospital docs showing my wife needs "2 weeks rest, no travel." Our check-in is tomorrow. 4 days, 3 emails, zero response. #HyattHospitality hyatt Alila Diwa Goa #BookingID778863502

@HyattCEO luxuryescapesbygrace Urgent: Family hospitalized, doctor explicitly prohibited travel, yet 4 days of silence from Luxury Escapes on refund for Alila Diwa Goa booking starting tomorrow. Is this the customer care promised by premium brands? #778863502

"Exceptional customer service" from Luxury Escapes & Alila Diwa Goa means ignoring hospitalized customers? Wife on oxygen, doctor's orders not to travel, yet ZERO response to refund request. Check-in: TOMORROW. Booking #778863502 #HyattExperience

Medical emergency? Luxury Escapes doesn't care. 3 detailed emails with hospital documents. Wife's discharge papers clearly state "NO TRAVEL FOR 2 WEEKS." Complete silence as our Alila Diwa Goa check-in approaches tomorrow. Is this your definition of luxury? #778863502

When Luxury Escapes & Alila Diwa Goa ignore serious medical emergencies: Wife hospitalized with respiratory infection requiring oxygen, doctor forbids travel, yet no response to our urgent refund request with check-in tomorrow. Loyal hyatt customers deserve better. #778863502

ATTENTION hyatt: Your Alila Diwa Goa property and Luxury Escapes partner have gone silent on our medically-necessary cancellation. Wife hospitalized, explicit medical documentation provided 3+ days ago, check-in tomorrow, yet ZERO response. Is this your standard? #778863502

72 hours of deafening silence from Luxury Escapes after submitting hospital discharge papers with "NO TRAVEL" orders from doctor. Alila Diwa Goa check-in is TOMORROW. Do luxury brands really force ill customers to travel against medical advice? #CustomerExperience #778863502

Reality check: Luxury Escapes & Alila Diwa Goa expect customers to travel despite hospitalization and explicit medical contraindication? 4 days, multiple emails with CLEAR medical documentation, zero response. Check-in: tomorrow. This is how you lose loyal customers. #778863502

What happens when Luxury Escapes customers face medical emergencies? NOTHING. Complete radio silence despite hospitalization records, wife on oxygen support, and doctor's explicit travel prohibition. Alila Diwa Goa hyatt check-in tomorrow. #CustomerNeglect #778863502

"We sent your documents to the hotel" is NOT a resolution, @LuxuryEscapes. It's been DAYS since submitting hospital records showing my wife on oxygen with doctor's orders not to travel. Alila Diwa Goa hyatt check-in is TOMORROW and still NO DECISION on our refund. Appalling!

URGENT: Alila Diwa Goa hyatt has our medical documentation showing hospitalization and "NO TRAVEL" orders, yet complete silence on refund decision. Luxury Escapes is passing the buck. CHECK-IN IS TOMORROW. Are you really expecting seriously ill customers to travel? #778863502

his Alila Diwa Goa hyatt stay was meant to be our ANNIVERSARY CELEBRATION that we've been planning for months. We wouldn't cancel except for my wife's HOSPITALIZATION and doctor's EXPLICIT "NO TRAVEL" orders. Luxury Escapes has our medical proof yet we're still in limbo.

HEARTBROKEN to miss our anniversary stay at Alila Diwa Goa hyatt tomorrow. This trip was SPECIAL TO US - we chose you specifically to celebrate our marriage. Then my wife ended up HOSPITALIZED ON OXYGEN. We have DOCTOR'S ORDERS prohibiting travel, yet no refund decision. #7788635

Our anniversary celebration at Alila Diwa Goa hyatt - RUINED by illness, then made WORSE by customer service failure. We provided HOSPITAL DOCUMENTATION with explicit "NO TRAVEL" orders. This isn't a trivial excuse - my wife was on OXYGEN! Yet Luxury Escapes offers no resolution.

To be 100% clear: We WANTED this anniversary trip to Alila Diwa Goa hyatt. We were EXCITED to celebrate at your property. We wouldn't cancel if my wife hadn't been HOSPITALIZED with RESPIRATORY FAILURE requiring OXYGEN. Doctor FORBIDS travel. This is a LEGIT medical emergency

Our anniversary celebration became a HOSPITAL STAY with my wife on OXYGEN. Now Luxury Escapes Alila Diwa Goa hyatt won't even provide a clear answer on our refund request with check-in TOMORROW. We have explicit medical documentation prohibiting travel. #778863502

Anniversary plans: RUINED. Wife: HOSPITALIZED. Alila Diwa Goa hyatt response: SILENCE. Do you think we WANTED to cancel our special celebration? We provided HOSPITAL DOCUMENTATION showing oxygen therapy and "NO TRAVEL" orders from doctor. This isn't an excuse - it's a crisis!

We SPECIFICALLY CHOSE Alila Diwa Goa hyatt for our anniversary celebration because of your reputation. Now we know how you treat customers with genuine medical emergencies - SILENCE despite hospital documentation showing my wife on oxygen with "NO TRAVEL" orders. Devastating.

Think we're making excuses? MY WIFE WAS ON OXYGEN IN THE HOSPITAL! Doctor explicitly wrote "NO TRAVEL FOR 2 WEEKS" on discharge papers we sent to @LuxuryEscapes days ago. Our anniversary celebration at Alila Diwa Goa hyatt is TOMORROW. Still no refund decision. This is cruel.