Crystal is struggling at work, feeling like her supervisor is singling her our and picking on her. Conflict expert Dr. Jeremy Pollack offers strategies to help her to navigate the complexities of workplace bias. See episode 53 in full on our YouTube channel!

Communicating can be tricky. The phrase "I feel like you" often makes people defensive. This happens in personal and professional relationships. It sounds accusatory and can lead to a fight.

Have you ever been sure someone is lying?

Workplace Care vs. Home Care: How to use CARE with your coworkers

Dealing with conflict among almost-adult men can be risky.

Social interactions can be tricky. You've probably heard, "It was just a joke," used to excuse rudeness. But a joke is only funny if both people laugh.

Apologizing can be difficult. How we handle conflict affects relationships. Be genuine. Take responsibility and show you want to fix the situation. A sincere apology can improve relationships.

Dealing with passive aggression can be challenging. You might hear comments meant to unsettle you, like, "It's interesting you took the lead on the project." Instead of getting defensive, respond with simple agreement: "Yeah, it is interesting."

How can you spot a false apology? It’s not just insincere regret; it’s often a tactic called deflection. Instead of admitting their mistake, they might say, "I'm just not good at this job," to gain sympathy.

I’m Jeremy Pollack, your conflict resolution expert. Today, we’ll watch a video of a heated exchange between a rude customer and an angry pizza restaurant employee.

Listening is important.

Coworkers are not family. And we don't have to be friends. But we do need to care! Coworker care shows up differently than care for family or friends. At Work, we should pay attention to current wins and challenges and future goals and concerns. Recognizing and attending to

Three critical elements to building peace: Motivation, Optimism, and Patience. Without these, all the conflict resolution skills in the world won't help much.

Being a supervisor is tough, especially when it comes to managing conflicts.

A genuine apology is an important skill. It's not just saying "I'm sorry"; it’s about truly meaning it.

Customer conflicts are common in busy businesses but can be opportunities for growth. The G.I.V.E. skillset from Dialectical Behavioral Therapy—Gentle, Interested, Validate, and Easy Manner—can help. Focus on how you communicate: be gentle, open, and empathetic.

A common mistake in conversation can lead to arguments. To avoid this, say what you want to feel, like “I want to feel heard” instead of just “I feel.” This helps keep the focus on the real issue and gets a better response. #ConflictResolution #EffectiveCommunication

This caller seeks advice on managing scope creep and asking for fair compensation, in the latest podcast with Dr. Jeremy Pollack

Here are three techniques I use to stop defensiveness and improve conversations: 1. Start with agreement, even if it’s just that the topic is important 2. Acknowledge their point 3. Show appreciation These steps lead to smoother conversations and fewer disputes.

Mark plays a key role as a calm mediator. Chris is upset, feeling misunderstood, and Barbara bluntly calls out arrogance. Yet, Mark stays steady, trying to understand Chris’s view. It’s refreshing to see someone remain calm and encourage understanding.