There is a disjointed experience between pre-sales content and post-sales content. #IDW2018

#TechDocRoundup Andrew Lawless describes team dynamics. This is a terrific initiation into developing a team picture. Andrew Lawless

#TechDocRoundup Alexis Haselberger talks about time management. I needed to hear this 30 years ago....

#docroundup Alexis Haselberger talks about time management. I needed to hear this 30 years ago....

Compassion vs Empathy: compassion is when we feel the suffering of others and act to help alleviate that suffering. Compassion isn't co-suffering, victimizing, blaming, or fixing.. Jason Fouts #DocRoundup

Neurons that fire together wire together! Jason Fouts #DocRoundup

#DocRoundUp Andrew Lawless A terrrific exercise in breathing and gratitude.

#DocRoundUp NPS and Customer Satisfaction matter. Angela Browne

#DocRoundUp Rob Hanna The journey from Content 1.0 --> Content 4.0 takes us from spoken word (one person to one person) to spoken word (one person to many people via IOT machines).

#DocRoundUp Joe Gelb Wonderful summary of taxonomies and concepts to consider.

#DocRoundUp Content Rules, Inc. Val Swisher Digital transformation without content transformation is a waste of time and money.

#DocRoundUp Content Rules, Inc. Val Swisher Content Transformation is more than converting formats.

#DocRoundUp Content Rules, Inc. Val Swisher We were never taught to write for reuse. We have to learn.

#DocRoundUp Content Rules, Inc. Val Swisher Standard terminology is a must when readying for reuse.

#DocRoundUp dawn stevens Minimalism: intentional promotion of the things our users most need and the removal of everything that distracts us from it. Does it spark capability?

#docroundup @bobbie_wood When you're a UX writer, you meet THREE critical needs: information, guidance, and reassurance.

#docroundup @bobbie_wood Your product speaks with a brand voice. You have a choose the right words to deliver a tone, purposefully.

#docroundup @bobbie_wood Check out SSML (synthetic speech markup language) as a way to describe voice experiences.

There are good cheese puns and bad cheese puns. Between them, there’s a gruyerea.

I am trying again to figure out how Twitter works. It’s either that or clean the house. Sigh.