We know you are in virtual meetings a lot. And sometimes you can’t make it on time. Next time that happens, instead of feeling guilty about it, turn it into a chance to manufacture a bit of joy called “Sorry I’m Late”: buff.ly/35Yptm3

Beware accidentally giving "Empty Acknowledgement." Acknowledgement is empty when the one acknowledging has not proven they have actually understood the true needs, realities, and work of the other. Leaders and teammates in the workplace often do this. oyf.com/coolstuff/ackn…

Unexpected moments can be a presenter’s superpower. "For an audience it is exhilarating and massively engaging to see a calm and confident improviser take something unexpected and turn it into something useful." - Gary Hirsch in Toastmasters Intl toastmasters.org/magazine/magaz…