Interesting, BUT do brands really know their customer to use #IOT in way that makes for a simple #customerexperience luxurydaily.com/big-brands-emb…

No surprise for us that Burberry's mobile ecommerce is booming - great design tinyurl.com/zox88wb #ecommerce #mobile #userexperience

There was no #BlueMonday at Open Reply today! #AlwaysHappyPeople

All brands, especially hotels need to harness mobile to extend their product/service creating brand indispensability tinyurl.com/hkkas9d

For your w/e digest, our latest thought piece from Dominic Stinton on how #mobile is influencing society openreply.co.uk/self-entitleme… #CX

Bold move by 3. Does it begin here? campaignlive.co.uk/article/three-…

5 #CX trends we predict, trying to avoid the obvious and the cliched cxm.co.uk/five-customer-…

Give Your Customers ‘MeCommerce’ Not Ecommerce digitalmarketingmagazine.co.uk/customer-exper…

Proud to see our BBC Bitesize App featured by the Guardian Tech theguardian.com/technology/201…

How do Nielsen's 10 Usability Heuristics apply to chatbots? by Kevin Scott Nielsen Norman Group bit.ly/1UP6Xl7

If your site is poorly organised your product marketing effort goes down the drain |Hiten Shah bit.ly/1ZAKDuL

Designing inclusively opens new opportunities for everyone Microsoft #accessibility bit.ly/1LVzoKJ

Competitive differentiation lies in great #CX - here's an insight into how we work bit.ly/1s15Bbw

Android Pay launches in the UK to rival Apple and Samsung Pay trib.al/QFadQMf

Happy global accessibility awareness day everyone! #GAAD x.com/openreplyuk/st…

Is ‘See Now, Buy Now’ the Future of Digital? | dominic stinton M&S bit.ly/1XCcqN0

Do #chatbots dream? How ready are conversation-based assistants #GoogleIO2016 | Fabio Bertone bit.ly/1Thwxjr

Don't know what to watch this weekend? Our brand new #Android app does - check it out! goo.gl/9sfdZ5

Congratulations to all the winners at the DW awards #DWAwards16 #IBM