Whatever You Do, Don't Hire a Data Scientist (Here's Why) go.upcontent.com/2efa9bbd-24a6-…

We've created a checklist of items you should be looking for when you hear a company say they offer an #omnichannel solution. Read more: ow.ly/Kknc30lI7VB

Is It "Debt Collection" If You Never Asked For Money? bit.ly/2O15eMV

Chatbots may become so good as to be indistinguishable from human interactions in the future, but for now, the experience is inflexible and disorienting.

[Your morning read] Credit repair organizations are flooding #ARM companies with dispute letters. Is there an end in sight? online.collector.com/collectormagaz…

Why A Modern IT Infrastructure Is The Cornerstone Of Data-Driven Enterprises go.upcontent.com/4b97c6cf-5460-…

This week, Matthew Hill, our President and CEO, addressed the staff with a message from the perspective of a dinosaur concerned with saving users of legacy software written in the Stone Age. Don't miss it! bit.ly/2yJ2VW7

Unwanted robocalls are irritating and a menace. "Call authentication" can help weed out illegitimate calls. I'm calling on voice providers to get call authentication up and running by next year. If it's not on track, the FCC will act to ensure that it is. go.usa.gov/xPpdn

CFPB debt collection rules seem like a pretty reasonable modernization. Updated rules for modern tech, bright lines for frequency, and keeping with the spirit of privacy and non-harassment (for example, non-contact with shared social accounts).

While swearing here or there may have its health benefits, data shows growing use of consumer profanity in the #contactcenter is hurting businesses. Veronica M. Combs 💛 shares more on our study via TechRepublic: tek.io/35IaM4Z

Just heard about incident at a data heavy startup where one of the ML engineers introduced a computation bug that cost them $250K in AWS invoice in a single day! 😮