Huge thanks to Greater Good Studio for sharing talks from their first Restorative Design Conference ♥

Maybe it's just me, but I just LOVE jumping on a call.

This looks really fun!

For those thinking of shifting from private to public sector, this is a great overview from @danachis medium.com/project-redesi… (HT Heather McGaw)

Not every conversation with a customer or a user is user research. Asking users what they want or what problems to solve vs. having skills to understand that is different. Here are a few phrases & situations that might seem like doing user research but they’re likely not 🧵

Curious if any #gcdigital folks have “on network” Macs that can be used as their sole computer? 💻 (No need to also use PC for things like GCDocs)

Digging into different archetypes of in-house service designers: 1. the in-house consultant, 2. the design strategist, 3. the business-to-customer, and 4. the business-to-business designers researchgate.net/publication/28…

I'm seeking links/books/readings on WHERE and/or HOW service design fits into large organizations (especially gov)

Beyond Design Systems, one way service design can provide value in Agile settings is a CX Library service-design-network.org/community-know…

The August 2015 issue of Touchpoint focused on in-house service design - lots of reading here for those interested servicedesigninstitute.com/wp-content/upl…

anytime I'm thinking about service design in gov, I like to go back to mattedgar post "most of government is mostly service design most of the time" blog.mattedgar.com/2015/05/12/mos…

Mauro D’Allesandro, “I usually explain and sometimes sell internally, Service Design, based on 3 main dimensions”: Breadth, Depth, Connections medium.com/service-design…

“in a tech-driven organisation like ours, you really need to show them rather than tell them.” Mauro D’Alessandro on how to sell service design in your org medium.com/service-design…

Dinasaur tourism, yes please 🦖

Another great instalment of Service Design-in’ medium.com/service-design… looking at service design at Cancer Research UK with Snezh Halacheva! thank you Alessandra Canella