Knowledge-like putting pennies in the bank—Kirk Weisler #SMFUSION

Weigh in on my latest article ITIL 4 vs. 'The Source' and learn more ITSM Academy - #educate&inspire linkedin.com/pulse/itil-4-v… #ITIL4 #justkeeplearning

Service Management World Session 604: Measure Twice, Cut Once, Make it Fit?: Measurement and Metrics Lessons Learned - presented by Michael Cardinal #SMWorld ubm.io/35uaSNv

Client: You folks are the experts, tell us how to fix things Consultant: The solution is x+y+z Client: That's not what I want. I want the answer to be p+q+r Consultant: <rolls eyes><shakes head><quits job><moves to the mountains>

When did the success of an organization become more important than respect and dignity of its staff and people? Are we on the societal downslope?

Relationships take time to build to a level of trust-Jim Dulle #smworld2019

Mutual understanding between Business and IT is required for success-Jim Dulle #smworld2019

The flow I have seen with colleagues: school>work for org>work for consulting or training firm (me currently)>work for self. Will I follow to the next step? Pondering the next step

Trust, respect, confidence, understanding. Key to business IT alignment-Jim Dulle. But also key to employer-employee relationships #Smworld2019

Happy New Year-To live only for some future goal is shallow. It's the sides of the mountain which sustain life, not the top. Here's where things grow.-Robert Pirsig

Irony: when you spend six years promoting service management to your customers and it takes that long for your own company to "get" the concept.

Important information here. We can all use more positivity in our lives hbr.org/2015/12/proof-…

Serious question: With a number of organizations and schools shifting to work from home, will our current infrastructure handle the extra load? Will IT departments be able to step up to the challenge?

When I taught Continuity Management during #ITIL classes I included life-safety (fires, etc) and pandemic planning as part of the broader needs of BCM planning. Continuity is about people too, not just systems and technology #lessonslearned #itsm

What fundamental changes to our habits, culture, way of life, routines will emerge from the current situation? #Historians and #culture specialists want to know #lessonslearned

Will this be the time when people embrace #proactiveness and #continualimprovement as the norm? Sadly probably not (and history shows otherwise) but I can dream... #lessonslearned

Interesting how a microscopic organism can bring society to a #tippingpoint How will we emerge from this moment? The Renaissance followed the largest plague in #history #lessonslearned

Having studied systems for a long-time, I think people will now begin to understand better the interconnectedness, intricacies, and interweave of things. Society is not linear. #systemsthinking #senge #fifithdiscipline

In times like these, this shows the importance of understanding systems, value and supply networks and process. Good process is flexible to changes in the system #servicemanagement #ITSM #valuechain cnn.com/2020/03/20/bus…