What's new? This year several clients are using AI to create value for their customers and I'm using AI to create value for mine. Listen here to andy brand's focus on using tech to enhance us-not replace us. Summary: At #Cognixion, the #Strategy is to u…lnkd.in/gYZZAW-Z

The Power of Stories to Drive Design and Results with CX by Mike Wittenstein is now available at European Customer Experience Organization (ECXO). #customerexperience #experiencedesign #storytelling lnkd.in/gMtrNwgk

#customerexperience #customerservice #storytelling #storyminers lnkd.in/eGT2EYVt

Customers don't read projections. Or business plans or spreadsheets, or your #NPS results. Yet, somehow, they expect you to give them what they want. I'm sharing a secret way to communicate with customers that you can apply immed…lnkd.in/eHfMgMrH lnkd.in/eY-2Rkvk

It's been ten years since I covered tech in retail for Retail Customer Experience magazine. Seeing this application of tech to create a shopper-controlled digital mannequin helped me realize how far things have come. There is s…lnkd.in/gngrkxMA lnkd.in/g7TCmbCJ

@AuthorsCrib's #6-figure #entrepreneur #podcast helps young entrepreneurs scale. We spoke about Minimum Viable #Experience vs. a Minimal Viable #Product. Check it out on #AppleMusic, #Spotify, #GooglePodcasts, #AmazonMusic, #Audible, and #Stitcher. lnkd.in/g-8AUgWm

lnkd.in/gkQpRRXQ Please vote for FullCircle to share an interactive session at #SOCAP's upcoming October '23 event. It's one-click easy! lnkd.in/gn_SwtNF

Restorative history is a practical tool for justice (from the report). It's worth a read. lnkd.in/gHwhtfSE

Thanks Steve Pappas for a great podcast episode: . You can get to your #FutureCustomerExperience via #Story. It's not what you think... Listen in ;-) This #Podcast will help you #learn more about using #Stories to create clarity…lnkd.in/ghM9Guxm lnkd.in/gSkRbX7B

#TechForGood is how I’d describe Cognixion after consulting with them. Their new device will restore an #ALS patient’s ability to communicate with their families, friends and caretakers. That’s priceless. lnkd.in/gA6Aseqv

If you plan a #FutureStory as part of your #CX initiatives, everyone can SEE THEMSELVES as part of what you suggest. Beyond the #business plan, #Story brings CX initiatives to life! Listen in to the podcast hosted by Steve Pappas:…lnkd.in/gsCyYR8Q

I've been working with #FullCircle, a non-profit Diaspora-sized community for #virtual #Black #storytelling focused on Africa, the Caribbean, and the Americas. We're at work on a clickable prototype, and to get there, the team and I would appreciate your…lnkd.in/gTjKAnMR

Please share your thoughts on being Afro-descended and part of the African diaspora. Click the survey link to help FullCircle out ;-) lnkd.in/gyCHnn9M

Thanks, Lorraine Ball, for sharing this again. These words are especially true now as #HumanCenteredDesign takes the center stage it deserves. lnkd.in/gMVGwq4H

I don't write many book reviews, but this book absolutely deserves one. What if you could build an organization that your people found naturally attractive? What if the tech you were running it on wasn't met with resistance but positive anticipation? Wha…lnkd.in/g-jV8nDd

Today is Black Awareness Day in Brazil! FullCircle gets close to those who know the most, globally. FullCircle's Board member, Brazilian Pedro Berto, and co-founder Julia Michaels explore #LisbonPortugal. #BlackAwarenessDay2023 #BrazilHoliday

#GivingTuesday is your day! To make a statement—and a difference. Donate to advance FullCircle's digital platform. Your tax-deductible donation will bring the connection of Africans and the Diaspora closer to reality. Click here to donate: tinyurl.com/bdfepuss

FullCircle is using is a non-profit digital storytelling platform for Africans and the Diaspora. Please share. experiencefullcircle.org/giving-tuesday/