ACOs must make trade-offs in choosing care coordinators' locations, considering enhanced care quality versus facilitating information sharing. Date of Publication: 2023 Oct-Dec 01 pubmed.ncbi.nlm.nih.gov/37615940 #Medicaid

Centralization and democratization: Managing crisis communication in health care delivery dlvr.it/SvKc0s

Helpful paper and thread. Notably, "Productivity impact of hybrid WFH about zero. Productivity impact of fully-remote varied, dependent on how well managed this is."

A great few days in London Thinkers50. It was an honor to be on the Radar Award Shortlist -- and a treat to be see Amy Edmondson rank #1 in the world (AGAIN). Plus who doesn't love a fancy party!

Really proud of this paper with Pat Satterstrom (@nyuwagner) Olivia Jung Michaela June Kerrissey in Health Care Mgmt. In it we build a process model of how to get voiced ideas that are blocked or flagging to implementation. Check the link below.

Why do we still use pagers in medicine? @npr's Planet Money did an episode based on a case I wrote on this. Following 2 doctors who attempted (unsuccessfully) to kill the pager in their hospital 🧐 A fascinating and fun listen: podcasts.apple.com/at/podcast/pla… Harvard Health Policy and Management

Attn health care managers, managing crisis communication in health care delivery: journals.lww.com/hcmrjournal/ab… #HCLDR #HealthSystems #HospitalLeaders #HealthComm #HealthcareManagement Michaela June Kerrissey

New article published in Health Care Mgmt provides senior leaders with evidence-based strategies for bolstering rejected or ignored ideas from teammates and colleagues: journals.lww.com/hcmrjournal/fu… #HCLDR Tim Vogus NYU Wagner Olivia Jung Michaela June Kerrissey

Enjoyed doing this study with Sian Tsuei, MD, PhD, CCFP The devil with ACOs and performance is apparently in the details. Here we look at: Where should care coordinators be located? Does it matter? Here the signs point to yes...and with tradeoffs worth considering.

How can you get varied experts to generate value together -- even when time is tight and work complex? This large sample study (26k+ workers) suggests that joint problem-solving orientations differentiate high performing units. With Zhanna Novikov :) frontiersin.org/journals/psych…

We are hiring a Research Assistant to join our team 🤸‍♂️ Projects focused on teamwork and process improvement in healthcare delivery. Looking for someone who is organized, eager, communicative and curious. Will fill quickly -- apply today! Harvard Health Policy and Management sjobs.brassring.com/TGnewUI/Search…

Your next opportunity to join Amy Edmondson and me in our latest course with Harvard University Online is here! Apply by Monday, Feb 26 to learn how to create strategic approaches for improving team performance and outcomes in health care: harvardx.link/tmhc-f

New article identifies the organizational barriers and facilitators for clinic–community collaboration: journals.lww.com/hcmrjournal/ab… #HCLDR #HealthcareManagement #CommunityHealth #HealthcareInnovation

Overcoming walls and voids: Responsive practices that enable frontline workers to feel heard dlvr.it/T3b6X8

Feeling heard at work matters. But when do people feel heard (or not)? We conducted interviews with nurses to find out. Two different types of issues: -->walls (outright dismissal) -->voids (ideas get lost in the system). Both can be overcome, but with different tactics

@DrPujaMehta1 Adam Grant Donald Sull Caio Brighenti 🇧🇷 Samantha Boardman MD Agree and wondering where the “Sensors” are in the org - in healthcare nice article from Michaela June Kerrissey here dlvr.it/SzgvGh

Truly well deserved. Congratulations @jessicaleecohen

Loved talking teaming with Ruth Adewuya, MD, CHCP Stanford CME -- especially: if most people in healthcare understand the need for psychological safety and teaming, why is it still so hard to generate

Research: New Hires’ Psychological Safety Erodes Quickly hbr.org/2024/07/resear… by Derrick Bransby Michaela June Kerrissey Amy Edmondson #Recruiting #Culture #PsychologicalSafety #PeopleAnalytics