MyFitnessPal Ops (@mfp_ops) 's Twitter Profile
MyFitnessPal Ops

@mfp_ops

Updates of outages and fixes related to the health of the MyFitnessPal apps, site and servers. For tech support, please visit myfitnesspal.com/help

ID: 1330139064

calendar_today05-04-2013 21:57:50

712 Tweet

12,12K Followers

429 Following

MyFitnessPal Ops (@mfp_ops) 's Twitter Profile Photo

We are still resolving a few outstanding errors, but most of the issues were affecting members have been resolved. We appreciate your patience as we continue to work to get things back to 100%. Pls see the featured post on our Help Page for more details: support.myfitnesspal.com/hc/en-us/artic…

MyFitnessPal Ops (@mfp_ops) 's Twitter Profile Photo

While some issues are resolved, others surrounding data displaying are not. We are working to fully resolve. The full details are too much for 280 characters, but pls see this post on our help page for full info on the lingering issues and further updates: support.myfitnesspal.com/hc/en-us/artic…

MyFitnessPal Ops (@mfp_ops) 's Twitter Profile Photo

We believe that the issues users started experiencing yesterday should now be fixed. Thank you for your patience while we worked on a resolution. Please check the following post for more information on the issues that were impacting users support.myfitnesspal.com/hc/en-us/artic…

MyFitnessPal Ops (@mfp_ops) 's Twitter Profile Photo

For any lingering issues after yesterday's resolution, please reinstall the app. Any data entered during the incident window between Wed/Thurs may need to be re-logged. Pls see our post for instructions/more details: support.myfitnesspal.com/hc/en-us/artic…

MyFitnessPal Ops (@mfp_ops) 's Twitter Profile Photo

Currently some members are seeing our barcode scanner producing inaccurate results. Our team is aware and investigating. For more info and updates pls see our featured post on our help page here: support.myfitnesspal.com/hc/en-us/artic…

MyFitnessPal Ops (@mfp_ops) 's Twitter Profile Photo

We have identified the root cause and have put measures in place to mitigate the impact to our members, but we have not yet gotten a fix in place. Pls see more details and info as to the current status in our featured post support.myfitnesspal.com/hc/en-us/artic…

MyFitnessPal Ops (@mfp_ops) 's Twitter Profile Photo

We are still investigating the issue and working on a fix, but users have also reported issues with saving recipes on iOS and Android when using the scanner to add ingredients. Please check our featured post for more info support.myfitnesspal.com/hc/en-us/artic…

MyFitnessPal Ops (@mfp_ops) 's Twitter Profile Photo

We are still working on the issue, but have made some updates. Please check our featured article for more information support.myfitnesspal.com/hc/en-us/artic…

MyFitnessPal Ops (@mfp_ops) 's Twitter Profile Photo

The issues contributing to inaccurate food search results starting March 19th, as well as trouble saving recipes when using the barcode scanner, have been resolved. Please check our featured article for more information. support.myfitnesspal.com/hc/en-us/artic…

MyFitnessPal Ops (@mfp_ops) 's Twitter Profile Photo

We are currently performing scheduled maintenance that is causing some downtime with the site. We will post any updates on the issue at support.myfitnesspal.com/hc/en-us/artic…

MyFitnessPal Ops (@mfp_ops) 's Twitter Profile Photo

We have completed our maintenance and resolved the issues that arose during it. Thank you for your patience! support.myfitnesspal.com/hc/en-us/artic…

MyFitnessPal Ops (@mfp_ops) 's Twitter Profile Photo

We have scheduled maintenance planned today, Mon 5/6 @ 8pm PT/10pm CT; We expect this work to take roughly 7 hours to complete, during which the Progress Bar on the Dashboard will be unavailable. support.myfitnesspal.com/hc/en-us/artic…

MyFitnessPal Ops (@mfp_ops) 's Twitter Profile Photo

We have completed our scheduled maintenance. Progress Bar functionality has been restored. support.myfitnesspal.com/hc/en-us/artic…

MyFitnessPal Ops (@mfp_ops) 's Twitter Profile Photo

We have scheduled maintenance planned today, Mon 6/17, starting @ 6:15am PT/8:15am CT. We do not expect any down time, but will note anything that arises. Additional info and details will be provided in our featured post on our Help Page as they arise: support.myfitnesspal.com/hc/en-us/artic…

MyFitnessPal Ops (@mfp_ops) 's Twitter Profile Photo

Our scheduled maintenance has concluded. There has been no member-facing impact during this timeframe. We have additional maintenance planned for 6am PT/8am CT tomorrow (6/18) morning. support.myfitnesspal.com/hc/en-us/artic…

MyFitnessPal Ops (@mfp_ops) 's Twitter Profile Photo

Our planned scheduled maintenance for today, Mon 6/17, has started @ 6:05am PT/8:05am CT. We do not expect any down time, but will note anything that arises. Additional info and details will be provided in our featured post on our Help Page as needed: support.myfitnesspal.com/hc/en-us/artic…

MyFitnessPal Ops (@mfp_ops) 's Twitter Profile Photo

Planned maintenance has concluded.  Maintenance window began at 6:05am PT / 8:05am CT and concluded at 7:10am PT / 9:10am CT with no program downtime or member impact. support.myfitnesspal.com/hc/en-us/artic…

MyFitnessPal Ops (@mfp_ops) 's Twitter Profile Photo

We are aware of issues with linking and syncing Fitbit with MyFitnessPal. Please check this article for more info and updates: support.myfitnesspal.com/hc/en-us/artic…

MyFitnessPal Ops (@mfp_ops) 's Twitter Profile Photo

We are sorry for the ongoing trouble with Fitbit. We're making daily headway in identifying & resolving the things that compounded into this extended incident. We will share additional details as they are available in our featured post on our Help Page: support.myfitnesspal.com/hc/en-us/artic…

MyFitnessPal Ops (@mfp_ops) 's Twitter Profile Photo

Fitbit issues are resolved. Ty for your extended patience. If you are still having trouble, you will need to relink MFP and Fitbit in order to get sync functioning. For instructions on how to relink & more info, pls see our featured post here: support.myfitnesspal.com/hc/en-us/artic…