Guten Morgen #CCW2019! Ausgeschlafen? Wir starten in den Inspirationstag und sind gespannt auf Insights zum Thema #AI #KI im #Kundenservice!

Artificial intelligence isn't a threat to humanity. Natural stupidity is.

Excited to be traveling to Amsterdam today to chair the „Unleashing Omni-Channel and Digital Customer Experience Summit“ tomorrow! Good Stuff!

We would like to thank our sponsors for trusting in our work. Welcome to Unleashing Omnichannel & Digital Customer Experience! The Retail performance Company, Solvatio, Riversand, a Syndigo company , @DialogGroep @Course5i Sparkcentral Capgemini Invent imimobile pvt #unleashomni #unleashcx

Looking forward to this... #unleashomni #unleashcx

The evolution of #cx by Fabian Metz from reactive to predictive. But all requires #data as the oil of the #digital industry. #unleashomni #unleashcx

Moving from reactive to predictive. Try to learn what the customer wants through use of data. We love fast things Global Events #unleashomni #unleashcx

The customer experience WILL become the product #unleashOMNI #unleashcx

Road to #CX transformation starts with internal & external outreach. Looking at what you need and what is missing helps. Honest & detailed panel discussion at #unleashomni #unleashcx.

Thanks for the kind words Ben Rund ☁️ it’s been a great day so far. #unleashomni #unleashcx

Fabian Metz (Fabian Metz), Head of Business Development at solvatio AG gives a keynote address discussing why customer experience is the future of Telco, at #TTCongress

Really impressed by Fabian Metz as a speaker #compelling #funny #CEM #TTCongress

In a world where access and tariffs are commoditized...brand equals customer experience. Are telcos ready? Total Telecom #Tt congress Fabian Metz

This presentation made me think Fabian Metz - access technologies will be commoditized, user experiences will be differentiators Total Telecom #TTCongress

After my Total Telecom keynote yesterday: “you said network technologies don’t matter.” No I didn’t. They’re massively important. But consumers don’t care about how hard they are to deliver nor will they choose a provider based on it long term. CX and brand ftw.

I really enjoyed Total Telecom Congress 2019! Happy to have been a part of it. Looking forward to next year.

Apple now making 12.5 Billion from services. Referring back to my #TTCongress keynote: The future is about the service being delivered not the technology it’s being delivered with. apple.com/newsroom/2019/…

Day 1 at #ConnectedGermany.

Only a multilayer network will deliver the services the customers want in the next couple of years. #nofiberdogmatism #ConnectedGermany

Excited about this one!