
Matt Sonnen
@mattsonnen_pfi
Chief Operating Officer - Coldstream Wealth Management
Creator - The COO Society
Host - The COO Roundtable Podcast
ID: 3754178356
http://coldstream.com 23-09-2015 23:18:33
11,11K Tweet
1,1K Followers
510 Following


“Advisors and firms will need to find ways to differentiate themselves with new services to not only appeal to the next generation of clients but to hold on to existing ones,” FA Magazine fa-mag.com/news/the-chall…

“Business breakups aren’t always about failure. They can also be about evolution. Sometimes we outgrow a process, a provider or even a person. That’s not disloyalty…that is leadership and growth,” writes Melissa Reaktenwalt. Citywire RIA citywire.com/ria/news/opini…


.Financial Planning surveyed advisors to ask, "How can you tactfully break bad news, lower expectations or tell a client the investment they were so excited about is a bad idea — all without losing that client?" financial-planning.com/list/the-5-har…

As everyone continues to get distracted by AI, CX Journey™ reminds us of a famous Steve Jobs quote: "You’ve got to start with the customer experience and work backwards to the technology. You can’t start with the technology...” Advisorpedia advisorpedia.com/advisor-tools/…


“Business breakups aren’t always about failure. They can also be about evolution. Sometimes we outgrow a process, a provider or even a person. That’s not disloyalty…that is leadership and growth,” writes Melissa Reaktenwalt. Citywire RIA citywire.com/ria/news/opini…

For this month's WealthManagement.com article, I detail Bill Bridges' model for navigating change. He states, "When we undergo change, it’s not just about adapting to new circumstances; it’s also about grieving what we’ve left behind.” wealthmanagement.com/professional-d…


As everyone continues to get distracted by AI, CX Journey™ reminds us of a famous Steve Jobs quote: "You’ve got to start with the customer experience and work backwards to the technology. You can’t start with the technology...” Advisorpedia advisorpedia.com/advisor-tools/…



"Leaders of outperforming firms unlock sustained growth by aligning their behaviors with 5 critical mindsets: prioritizing growth, acting boldly, maintaining a customer-centric approach, attracting & nurturing talent, & executing with rigor," McKinsey & Company. mckinsey.com/capabilities/g…


.Alaris Acquisitions's Allen Darby: RIA Seller's should be looking for more than just the highest initial payout, they should strive for "a balance of cultural fit, financial offer, post-acquisition quality of life and long-term economic incentives." Citywire RIA citywire.com/ria/news/opini…

David Karr sees a shift from the numerical aspect of financial planning to a more emotional aspect. “In this scenario advisors can engage clients in a deeper and more meaningful manner, which drives client satisfaction, trust and engagement.” Financial Planning financial-planning.com/partnerinsight…

“Whether it’s adopting new processes, tools or ways of thinking, the ability to evolve as a team separates firms that excel from those that stagnate,” writes Matt Cosgriff. FA Magazine fa-mag.com/news/what-i-le…

With some studies projecting a shortage of about 100,000 advisors by 2034, RIAs are getting creative to find fresh talent. Financial Advisor IQ financialadvisoriq.com/c/4846984/6390…