This is a brilliant breakdown as to why most of the stuff you buy is actually worse now than in previous times. I read it. It rang true. I'm sure you'll react the same. Shines a light as to why CX is a continuous struggle bit.ly/3VLWrNT #circularEconomy #valuepropositi…

I believe in meritocracy based on ability and risk. Seems to me that when FTSE 100 bosses are paid more in three days than average UK worker for whole year, the distribution of wealth is out of whack. bit.ly/3jMKMAZ

Another excellent lesson about what lies at the heart of CX success. bit.ly/3VXGx2O

Lest we forget. And to celebrate those who do not. #ukraine

Some thoughts on what this year will demand of us linkedin.com/posts/activity…

Can’t best this. One off the to do list.

Where do you stand on this initiative personally and professionally? EU unveils ‘revolutionary’ laws to curb big tech firms’ power bit.ly/3PuY9n1

What's the future of customer service? 🔮 Martin Hill-Wilson shares his insights on the evolving contact center landscape. Learn how leading organizations are adapting to new technologies, shaping the future of customer contact. 🔗 ms.spr.ly/6014iqbPA

Self-service and the bottom line: Martin Hill-Wilson shares why finding the right mix is crucial for strategic leadership. Uncover the financial benefits that come with a well-optimized contact strategy. ms.spr.ly/6012c8VAm

When I cast my vote for President Biden, I wasn't expecting much. I just wanted trump out of office. I knew he was old. I knew he had a stutter. I knew he had a rep for "gaffes." I didn't care. Just wanted trump gone. Four years later, things are different. I wasn't expecting

Best take I've seen so far in regards to Trump's assination attempt.

It's what the people of Clacton would've wanted

This needs to be watched and shared. Understand what this man is saying and understand what this means for you and our future. This is not a game.

Elon Musk accused of spreading ‘lies’ over doctored Kamala Harris video theguardian.com/technology/art…

BREAKING: Governor Gretchen Whitmer just brought the house down when she explained why Donald Trump is terrified of Vice President Kamala Harris. Trump knows Kamala Harris is going to prosecute his record. Retweet to make sure all Americans see this.

This is Gunnar Gran, CEO of Haltbakk Bunkers, one of Norway’s largest fuel companies. His company has announced that they will stop providing fuel to the U.S. until Trump supports Ukraine. RETWEET to thank Gran for standing up for democracy around the world!

The whole Studio Ghibli AI trend honestly gives me second-hand embarrassment knowing how hard Hayao Miyazaki has fought to retain the identity of his films and how many of you are this willing to make a farce out of decades of artistry because you don’t actually value it

Macron puts an end to illusions: Europe no longer depends on the United States. Macron is speaking in a way no European leader has since World War II. No euphemisms, no illusions, no hope in Washington. From now on, France sees the reality: the U.S. may no longer be Europe's

PS – if you need evidence, all of this will have been captured on your CCTV cameras at the checkout. The incident happened at around 1pm on Friday 18 April.

Donald Trump is once again attacking President Zelenskyy for refusing to surrender Ukraine’s sovereign territory to Putin and his murderous thugs in Russia. RETWEET if you are proud to stand with President Volodymyr Zelenskyy / Володимир Зеленський against Trump!