Thank you to our Zuora Boston office for hosting our Q2 leadership onsite. This city always impresses me, as does my fantastic international team. 😄👏🎉

Next up to the stage: Our own Dave Evans, and Zuora's VP of Customer Support Services & Community, Marlene Summers to discuss best practices in digital customer care. #CXLive

Benchmarking during Business Review cool insights possible. #cxlive

"We had a 25% call deflection in the first year that with launched our Lithium community. Now, our community is one place for our customers to interact with all facets of our business"- Marlene Summers from Zuora

Thanks for the invitation to speak at #cxlive this morning!

1/ Had a CFO of a 100 person SaaS company reach out today for some advice on pricing. Today they sell primarily fixed annual subscriptions. Wanted to know if moving to transactional pricing models made sense or not. Said I was a big fan, here's why.

2/ First, this is where the world is going. Amazon Web Services is getting everyone used to consumption based pricing models.

3/ Second, our research shows usage pricing works. Looking across 900+ companies, we found that companies that use consumption (aka transaction) based pricing see faster growth. ow.ly/r0aA30meLTs

4/ But, there’s a catch — there’s a point of diminishing, even negative returns w/ consumption pricing: Growth stalls out if too much revenue comes from usage-based models. Turns out customers also want predicability of costs.

5/ I personally favor a "tiered plus overage" model, especially for SaaS. Let customers select from a set of tiers that reflect their anticipated usage levels, but encourage them not to overbuy. They can pay overages month to month, or upgrade to a higher tier at any time.

6/ Tiered + overage pricing has the advantage of (i) giving customers choice, (ii) having some level of revenue predictability, (iii) letting you grow with your customers → higher net $ retention (which investors like), & (iv) aligning value to price -- & you with your customer

Best Place to Work 2018 winner per Glassdoor So honored. So grateful. The #zeolife is a good life! Read about the award & see the fill list of 🏆 ow.ly/9aIO30h40f2

#Womenintech infographic! 😍 An image plenty of great truths and needs for women. It's time to close the gender gap. Share!

15 powerful #women share their best career advice wef.ch/2DPz7Y1 via World Economic Forum #leadership #WomeninBusiness #womenintech #WEF18

While visiting the Zuora support team we found out that Zendesk can also be used for... matchmaking? Tune in to our Snapchat today for the full story.

Discover the magic of the Zuora Global Support team as told by our partner and customer Zendesk. Less than 14 hours left to view on Snapchat - follow the username "zendesk"

"Be Ready To Be A Startup Founder For 10 Years Or More" Words Of Wisdom With Zuora Founder & CEO, Tien Tzuo buzzfeed.com/rabbiyitziwein… via @buzzfeeders

❤ lunching with the Women of Zuora Customer Sucess #zwomen #womenintech #WomensHistoryMonth

#NewProfilePic #paris #zuora

They say difficult roads often lead to beautiful destinations. Today, we arrived at this most beautiful place. Happy #IPO day to my fellow #ZEOs - we did it Zuora! #ZEO4ZUO #ZEOlife #NYSE #subscriptioneconomy