Melissa Burns (@lissaburns) 's Twitter Profile
Melissa Burns

@lissaburns

Global B2B SaaS marketing leader with @CCMInnovators. Chic geek | Sports nut | #globetard | #crazycatlady 😺| Mummy & Wife 👨‍👩‍👧‍👦 My words. My opinions.

ID: 96155577

linkhttps://www.smartcommunications.com/ calendar_today11-12-2009 16:15:30

5,5K Tweet

1,1K Followers

1,1K Following

Melissa Burns (@lissaburns) 's Twitter Profile Photo

Woohoo! THE leader in Vendor Hosted SaaS CCM and a new entrant as a leader in additional categories! Big thanks to our amazing network of global customers and partners for helping to validate our market-leading position.🥳

Melissa Burns (@lissaburns) 's Twitter Profile Photo

Roel and Puck representing ABN AMRO with great insights… “Cloud First Strategy was an imperative”… “we needed to be able to communicate to customers as if they were our friends, on the channels they use” 👏🏻👏🏻 Smart Communications

Roel and Puck representing <a href="/ABNAMRO/">ABN AMRO</a> with great insights… “Cloud First Strategy was an imperative”… “we needed to be able to communicate to customers as if they were our friends, on the channels they use” 👏🏻👏🏻 <a href="/CCMInnovators/">Smart Communications</a>
Smart Communications (@ccminnovators) 's Twitter Profile Photo

We’ve seen an incredible acceleration in digital transformation efforts across enterprises worldwide. This is what it means to deliver conversations without limits! #KeynoteSpeaker #INNOVATE22

We’ve seen an incredible acceleration in digital transformation efforts across enterprises worldwide. This is what it means to deliver conversations without limits! #KeynoteSpeaker #INNOVATE22
Melissa Burns (@lissaburns) 's Twitter Profile Photo

“Customer Success is not a department. It’s a methodology, passion and value that should flow through the whole business.”

“Customer Success is not a department. It’s a methodology, passion and value that should flow through the whole business.”
Smart Communications (@ccminnovators) 's Twitter Profile Photo

"Don’t blindly automate your paper-based processes…. Deliver a human-centric, digitally assisted process to build trust and increase customer adoption." OneSpan #SmartPartner #INNOVATE22 #GoldSponsor

"Don’t blindly automate your paper-based processes…. Deliver a human-centric, digitally assisted process to build trust and increase customer adoption."
<a href="/onespan/">OneSpan</a> #SmartPartner #INNOVATE22 #GoldSponsor
Smart Communications (@ccminnovators) 's Twitter Profile Photo

‘SmartIQ is helping us (JP Morgan) normalise digital processes in our highly compliant market, that are readily accepted processes in other industries. We’re now able to move faster and reduce friction.’ J.P. Morgan #INNOVATE

‘SmartIQ  is helping us (JP Morgan) normalise digital processes in our highly compliant market, that are readily accepted processes in other industries. We’re now able to move faster and reduce friction.’ <a href="/jpmorgan/">J.P. Morgan</a> #INNOVATE
Melissa Burns (@lissaburns) 's Twitter Profile Photo

“Being on the Cloud gives us a speed and agility that is unrivalled in our market. It’s a competitive differentiator for us.” Great insight from BT legal product manager.

“Being on the Cloud gives us a speed and agility that is unrivalled in our market. It’s a competitive differentiator for us.” Great insight from BT legal product manager.
Smart Communications (@ccminnovators) 's Twitter Profile Photo

It's the last day of #GuidewireConnections, and we've had a blast all week! Visit us in booth P2 to set up a meeting, win a prize, or ask where we found our attire for Guidewire Software's Neon Carnival last night 😉. #GuidewirePartner #AppreciationParty #Fashionistas

It's the last day of #GuidewireConnections, and we've had a blast all week! Visit us in booth P2 to set up a meeting, win a prize, or ask where we found our attire for <a href="/Guidewire_PandC/">Guidewire Software</a>'s Neon Carnival last night 😉. #GuidewirePartner #AppreciationParty #Fashionistas
Melissa Burns (@lissaburns) 's Twitter Profile Photo

Thanks so much Metrobank for a great lesson in safe and healthy money behaviour for this 9 year old Cub! Great initiative and positive life lessons! Thanks Scouts group #Basingstoke for organising! #money #saving #financialeducation #metrobank #cubscout

Thanks so much <a href="/Metrobank/">Metrobank</a> for a great lesson in safe and healthy money behaviour for this 9 year old Cub! Great initiative and positive life lessons! Thanks <a href="/scouts/">Scouts</a> group #Basingstoke for organising! #money #saving #financialeducation #metrobank #cubscout
Melissa Burns (@lissaburns) 's Twitter Profile Photo

Exchange with my 9 yo son over iMessage (not a phone… but he has access to tablet). I used to wince at ‘text speak’: C U L8R M8….. but this?! 😱👇🏻

Exchange with my 9 yo son over iMessage (not a phone… but he has access to tablet). I used to wince at ‘text speak’: C U L8R M8….. but this?! 😱👇🏻
Melissa Burns (@lissaburns) 's Twitter Profile Photo

Wow. The update is Bambu Lab oversold and will not deliver for Christmas (no comms). No idea of revised date and it’s on me to raise (yet another) ticket for more info! As if I won’t have enough to do fixing your Christmas disappointment. Not good enough. #poorCX