Everything started as nothing.

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

I learned not to worry so much about the outcome, but to concentrate on the step I was on and to try to do it as perfectly as I could when I was doing it.

If you live for weekends or vacations, your shit is broken

Your most unhappy customers are your greatest source of learning.

“I think it’s wrong that only one company makes the game Monopoly.

The secret to successful hiring is this: look for the people who want to change the world.

The difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather a lack in will.

Success is simply a matter of luck. Ask any failure.

Fail often so you can succeed sooner.