Kenneth Sousa, PhD
@kensousa
Bryant University Professor; IT consultant; love hockey, beach and traveling. Reading when I can. Invest in your future by engaging in the present.
ID: 129646203
http://www.sousamis.com 05-04-2010 00:31:19
4,4K Tweet
752 Followers
945 Following
Part 1: Response from Whirlpool Corporation to earlier tweet asked to give info (they already had in case#). Their response "we will need to let the specialty team locate the parts". I already knew that! DW 2 malfunctions 6mos. Now, 21d for WP to respond; 10d to appeal. #poorservice
Part 2: Whirlpool Corporation shipping DWs to gain revenue while back order parts for customers w/required repairs under warranty. Great business practice! At this rate, a non-operational DW for at least 1-2 mos. Great workmanship and customer service. #poorservice #dontblamesupplychain
OK, So you have been given the 21 business days you require for warranty service. No message from Whirlpool USA. No updates have not been received by the local dealer. Poor CS, communication, warranty policies. DW only 8mon with 2 failures. #superfailure
Got the news from local dealer. Whirlpool Corporation Whirlpool USA extended the warranty issue for 11d. Predicted that a month ago. WP is very cavalier about it. On 8/29 DMd WP, predicted that i would not get a repaired/new DW before Halloween. That's now a reality! #failure
Booking w/AAA Travel & Celebrity Cruises was a mistake. AAA was given several questions about booking & cost. After 3 months, a no-response response to original questions, but gave me $100 off next cruise. Clearly, both are hiding something they don't want to answer. Avoid both!!
For the love of mighty Blue Cross & Blue Shield of Rhode Island, the decision to outsource CS was horrible. No reason for claims issues to be this difficult to resolve. When I worked there and for many years after, CS people KNEW claims details very well. And, provide better headsets to CS.
It's interesting. When you are looking for a new car, how a bad experience carries over to all dealers owned by the same organization. Grieco Toyota Grieco Hyundai of Johnston smithfieldtoyota.
Whats wrong w/ GlassesUSA.com. Worst company! Sent email saying glasses shipped. Next day, cant ship; production issues. Huh? Got them. Cant see w/them. 800 AICS WASTE of time! Cant return only exchange. Yet say full refund 45 days. Get your act straight! Sent terrible CS review.