Kenneth Sousa, PhD (@kensousa) 's Twitter Profile
Kenneth Sousa, PhD

@kensousa

Bryant University Professor; IT consultant; love hockey, beach and traveling. Reading when I can. Invest in your future by engaging in the present.

ID: 129646203

linkhttp://www.sousamis.com calendar_today05-04-2010 00:31:19

4,4K Tweet

752 Followers

945 Following

Kenneth Sousa, PhD (@kensousa) 's Twitter Profile Photo

The Chips & Science Act-Economic Growth/Jobs or Chips & Salsa? This initiative has gained a great deal of discussion/microphone time. Will investment incentives and additional government programs solve the issue? bit.ly/3QtmbN8 #workplace #technology #STEM #stemeducation

Kenneth Sousa, PhD (@kensousa) 's Twitter Profile Photo

Part 1: Response from Whirlpool Corporation to earlier tweet asked to give info (they already had in case#). Their response "we will need to let the specialty team locate the parts". I already knew that! DW 2 malfunctions 6mos. Now, 21d for WP to respond; 10d to appeal. #poorservice

Kenneth Sousa, PhD (@kensousa) 's Twitter Profile Photo

Part 2: Whirlpool Corporation shipping DWs to gain revenue while back order parts for customers w/required repairs under warranty. Great business practice! At this rate, a non-operational DW for at least 1-2 mos. Great workmanship and customer service. #poorservice #dontblamesupplychain

Kenneth Sousa, PhD (@kensousa) 's Twitter Profile Photo

OK, So you have been given the 21 business days you require for warranty service. No message from Whirlpool USA. No updates have not been received by the local dealer. Poor CS, communication, warranty policies. DW only 8mon with 2 failures. #superfailure

Kenneth Sousa, PhD (@kensousa) 's Twitter Profile Photo

Got the news from local dealer. Whirlpool Corporation Whirlpool USA extended the warranty issue for 11d. Predicted that a month ago. WP is very cavalier about it. On 8/29 DMd WP, predicted that i would not get a repaired/new DW before Halloween. That's now a reality! #failure

Kenneth Sousa, PhD (@kensousa) 's Twitter Profile Photo

Here here for a technology company help walk back what technology have done to our society and young people. You may not be about to read this, but thought it's a great move. Apple Blocks Update of ChatGPT-Powered App wsj.com/articles/apple…

Kenneth Sousa, PhD (@kensousa) 's Twitter Profile Photo

CustSvc is a black hole. Chase & Visa in that category. Five calls, didn't solve issue. Poor technology. Passed off. Conflicting information. Last call was conferenced. After 1st CSR disconnected, 2nd person repeated that they couldn't hear me. Had my #, no return call. #sad

Kenneth Sousa, PhD (@kensousa) 's Twitter Profile Photo

Amazing how companies don't provide quality service or info. aaa travel doesn't represent their clients well when travel provider has inaccurate info (Celebrity Cruises), cost & doesn't send bag tags required for trip. Won't use AAA again. More to tweet.

Kenneth Sousa, PhD (@kensousa) 's Twitter Profile Photo

Booking w/AAA Travel & Celebrity Cruises was a mistake. AAA was given several questions about booking & cost. After 3 months, a no-response response to original questions, but gave me $100 off next cruise. Clearly, both are hiding something they don't want to answer. Avoid both!!

Kenneth Sousa, PhD (@kensousa) 's Twitter Profile Photo

So having trouble with Insignia Products TV. Press the button on TV to get customer service to call me. Then connected with Amazon. They say insignia most provide cs. Terrible system Amazon and insignia. #poor #custonerservice

Kenneth Sousa, PhD (@kensousa) 's Twitter Profile Photo

For the love of mighty Blue Cross & Blue Shield of Rhode Island, the decision to outsource CS was horrible. No reason for claims issues to be this difficult to resolve. When I worked there and for many years after, CS people KNEW claims details very well. And, provide better headsets to CS.

Kenneth Sousa, PhD (@kensousa) 's Twitter Profile Photo

It's interesting. When you are looking for a new car, how a bad experience carries over to all dealers owned by the same organization. Grieco Toyota Grieco Hyundai of Johnston smithfieldtoyota.

Kenneth Sousa, PhD (@kensousa) 's Twitter Profile Photo

Be careful of Philo on Insignia Products. Unstable app on Fire TV 📺. Works on Kindle & phone w/same network. Both errors and unstable app. Tech Supp is not helpful! Consider this before installing/purchase. They should spend time on SW engineering and not employee commercials.

Kenneth Sousa, PhD (@kensousa) 's Twitter Profile Photo

Another video player error on Philo. Tech support can't solve it. Better software engineering & testing on Fire TV 📺 and Insignio tv. Less commercials. Good channels & price.

Kenneth Sousa, PhD (@kensousa) 's Twitter Profile Photo

Cust svc horrible. And AI will resolve this? Save $ sure. Wont solve problems quickly/efficiently. Example. Zoom Over 90 minutes waiting in "chat". Then, have to re-explain problem. They just copy/pasted URLs that i have already looked at and do not work to the current product.

Kenneth Sousa, PhD (@kensousa) 's Twitter Profile Photo

We all know that customer service is a complete mess in many companies. AI, poor training, understaffed, etc. Dunkin', I called last week; a recorded response was to email. Did that Nov18. No response. Called again, same message. Please respond to your messages!!!

Kenneth Sousa, PhD (@kensousa) 's Twitter Profile Photo

Whats wrong w/ GlassesUSA.com. Worst company! Sent email saying glasses shipped. Next day, cant ship; production issues. Huh? Got them. Cant see w/them. 800 AICS WASTE of time! Cant return only exchange. Yet say full refund 45 days. Get your act straight! Sent terrible CS review.

Kenneth Sousa, PhD (@kensousa) 's Twitter Profile Photo

Poor CS is contagious & is customer non-service. @uber the newest. Cant find anything to solve the problem on website. Called CS. Said cant help me, hung up. AI going in circles. Now an "agent" I had to re-explain the problem. They didn't read my messages. Ridiculous! Mess!!