Joshua Groom (@joshuagroom) 's Twitter Profile
Joshua Groom

@joshuagroom

25 years of global hospitality experience - Tailored coaching plans designed for premium and luxury markets - Proven track record of increasing team performance

ID: 240580845

calendar_today20-01-2011 07:31:53

4,4K Tweet

1,1K Followers

1,1K Following

Joshua Groom (@joshuagroom) 's Twitter Profile Photo

Bartender Bible - Fluffy orange juice is actually brilliant once you understand why. #BartenderWisdom #CocktailKnowledge #ServiceExcellence #HospitalityIndustry

Joshua Groom (@joshuagroom) 's Twitter Profile Photo

Bartender Bible - Never scoop ice with a glass. #BartenderTips #BarLife #ServiceExcellence #HospitalityIndustry #BartenderSkills #BarCleanliness

Joshua Groom (@joshuagroom) 's Twitter Profile Photo

Bartender Bible - The hardest part about being a bartender is figuring out who is drunk and who is just an asshole. #BartenderWisdom #CustomerCare #ServiceExcellence #HospitalityIndustry

Joshua Groom (@joshuagroom) 's Twitter Profile Photo

Bartender Bible - There is no such thing as 'half mis en place.' #BartenderWisdom #OperationalExcellence #ServiceExcellence #BarLife

Joshua Groom (@joshuagroom) 's Twitter Profile Photo

Service Standard: Know your specials and recommend them confidently. Guests value your expertise. #MenuKnowledge #ServerSkills #ServiceExcellence #GuestCare

Service Standard: Know your specials and recommend them confidently. Guests value your expertise. #MenuKnowledge #ServerSkills #ServiceExcellence #GuestCare
Joshua Groom (@joshuagroom) 's Twitter Profile Photo

Service Standard: Never interrupt a guest. Wait for the right moment to speak. #ServiceExcellence #CustomerCare #ServerSkills #GuestExperience

Joshua Groom (@joshuagroom) 's Twitter Profile Photo

Bartender Bible - If you get upset when someone stiffs you, they screwed you twice. Don't let another human ruin your day or control your emotions for a dollar. #BartenderWisdom #LeadershipInService #CustomerCare

Joshua Groom (@joshuagroom) 's Twitter Profile Photo

Service Standard: Always smile, even on tough days. A positive attitude goes a long way. #ServerSkills #HospitalityIndustry #CustomerCare #ServiceExcellence

Service Standard: Always smile, even on tough days. A positive attitude goes a long way. #ServerSkills #HospitalityIndustry #CustomerCare #ServiceExcellence
Joshua Groom (@joshuagroom) 's Twitter Profile Photo

Bartender Bible - Bartenders are customer service professionals, regardless of the ambiance. #BartenderWisdom #ServiceExcellence #HospitalityLeadership #BartenderSkills #BartenderLife

Bartender Bible - Bartenders are customer service professionals, regardless of the ambiance. #BartenderWisdom #ServiceExcellence #HospitalityLeadership #BartenderSkills #BartenderLife
Joshua Groom (@joshuagroom) 's Twitter Profile Photo

Bartender Bible - Love it all. Shine your light. Turn up the music. #BartenderWisdom #HospitalityLeadership #BarSkills #CustomerCare #PositiveVibes #BartenderLife

Bartender Bible - Love it all. Shine your light. Turn up the music. #BartenderWisdom #HospitalityLeadership #BarSkills #CustomerCare #PositiveVibes #BartenderLife
Joshua Groom (@joshuagroom) 's Twitter Profile Photo

Service Standard: A tidy appearance reflects professionalism. Clean uniforms matter. #ServerSkills #ServiceExcellence #CustomerCare #HospitalityIndustry

Joshua Groom (@joshuagroom) 's Twitter Profile Photo

Service Standard: Repeating back orders ensures accuracy and shows guests you’re paying attention. #ServerSkills #AttentionToDetail #HospitalityLeadership #ServiceExcellence

Joshua Groom (@joshuagroom) 's Twitter Profile Photo

Bartender Bible - Service is nothing more than empathy paired with common sense. #BartenderWisdom #CustomerCare #ServiceExcellence #BartenderSkills #HospitalityIndustry

Joshua Groom (@joshuagroom) 's Twitter Profile Photo

Bartender Bible - There is only one way to make a drink properly: the way the guest wants it. #CustomerFirst #BartenderWisdom #ServiceExcellence #BartenderLife #CustomerCare

Bartender Bible - There is only one way to make a drink properly: the way the guest wants it. #CustomerFirst #BartenderWisdom #ServiceExcellence #BartenderLife #CustomerCare
Joshua Groom (@joshuagroom) 's Twitter Profile Photo

Bartender Bible - One part sour, two parts sweet, three parts strong, four parts weak. #CocktailClassics #ServiceExcellence #BartenderSkills #BartenderLife

Joshua Groom (@joshuagroom) 's Twitter Profile Photo

Service Standard: Body language speaks volumes—be aware of how you present yourself. #ServerSkills #HospitalityLeadership #CustomerCare #ServiceExcellence

Service Standard: Body language speaks volumes—be aware of how you present yourself. #ServerSkills #HospitalityLeadership #CustomerCare #ServiceExcellence
Joshua Groom (@joshuagroom) 's Twitter Profile Photo

Service Standard: Guests notice the small things—keep the table clean and organized throughout the meal. #AttentionToDetail #ServerSkills #ServiceExcellence #HospitalityIndustry

Service Standard: Guests notice the small things—keep the table clean and organized throughout the meal. #AttentionToDetail #ServerSkills #ServiceExcellence #HospitalityIndustry
Joshua Groom (@joshuagroom) 's Twitter Profile Photo

Service Standard: Anticipate guest needs before they ask. Great service is proactive. #GuestCare #ServiceExcellence #HospitalityLeadership #ServerSkills

Joshua Groom (@joshuagroom) 's Twitter Profile Photo

Service Standard: Turn mistakes into opportunities to wow your guests. #CustomerCare #ProblemSolving #ServiceExcellence #HospitalityLeadership

Service Standard: Turn mistakes into opportunities to wow your guests. #CustomerCare #ProblemSolving #ServiceExcellence #HospitalityLeadership
Joshua Groom (@joshuagroom) 's Twitter Profile Photo

Service Standard: When guests are unsure what to order, guide them based on your expertise. #ServiceExcellence #GuestCare #ServerSkills #HospitalityLeadership