Jane Knight
@janeeknight
Former Travel Editor of The Times for a decade, now freelance writer, editor, content creator and PR trainer. Instagram and gmail janeknightjournalist
ID: 38621886
08-05-2009 06:40:44
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BA, I stayed silent when you cancelled my flight back from Nice and routed me home via Brussels last week, and when you left my bag at Heathrow on yesterday’s flight to Istanbul. But not to have an update the next day is outrageous. What is going on? British Airways