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Question from Eduardo on LinkedIn: Is CX Score the new NPS? Paul (Paul Adams): NPS is useful, but limited. It's hard to know the coverage you're getting. It's got much better coverage, and in the future we may see CX Score evolve to include other facets. But I do think the NPS

In closing, thank you all for following along! Thanks to everyone on the livestreams and here in London. Special thanks to Yair and Nad for joining us. We'll see you at the next #BuiltForYou

This week we Intercom launched Fin Insights truly one of its kind which gives you complete visibility into every customer's conversation. It's made up of 3 parts 🧵