Join us and In Social on February 24th for an insightful Masterclass, “Perfect Your CX: Reviews, Support, and Creating Impactful Customer Touch Points” to learn how to make your customer experience one that keeps shoppers coming back ➡️ hubs.la/Q014m2hJ0

What it feels like when the digital advertising ecosystem *crumbles* without 3rd party data.

The answer is YES. We respond to *every single* comment, reply, DM, review - anything where a customer has contacted a brand we manage. Customers appreciate a brand that is responsive to more than just negativity. If you can't do it yourself, outsource it! (DM us 😉)

You won’t know if you don’t ask! In Social's CEO Jessica Grossman believes the best way to deliver a great customer experience that drives sales and retention is to get to know customers. How? Find out in her Guillermo Cerceau #DTCX article. l8r.it/AVGh

Congratulations to our new Okendo Gold Partners! We’re so lucky to have partners that employ unique reviews strategies to drive more revenue for their customers. 💪 @insocialca @thevaangroup @irhodes Process Creative @NoStanding @steadlane

We're so proud to be a gold Okendo partner! Thanks to the Okendo team for working alongside us as we continually improve the Ecommerce experience for our Shopify clients 💕

Sad to hear about many of my friends at Shopify who were laid off today 💕 If you, or anyone you know was on their support team, we're hiring for our support squad at In Social and would love to have them: insocial.ca/portfolio_page…

Certifiably Loyal 😎 We're excited to add LoyaltyLion to our list of Shopify tech partners to provide a seamless loyalty experience for our clients & their customers ✨

Woman: *spends years building a profitable business, seeks funding for new business, gets told she needs more profit* Man: *writes idea on napkin, shows it to VC, gets a hundred bajillion gazillion dollars*

ugh I hate how many women resonate with this. Good news, women can build profitable businesses (mine is In Social!), we just have to work a bajillion gazillion times harder 🙃 Oh and my new business? It's coming soon, so watch this space 👀 PS - it's Ecomm (obv).

Not in it for the goodies, but it certainly helps 😎 Thanks Okendo for being a great tech partner to us at In Social! 💕

Hello from In Social’s annual company retreat 👋🏻 (This time, with 40% more people!)

We 💕 our friends at Aircall! They make it easy for us to manage the phone support for our E-commerce and Restaurant clients!

Nothing like a team Halloween murder mystery party 🔪🎉

Thanks to our friends at Tydo for including our "fun boss," Jessica Grossman and her recommendation from our newest client, Three Ships Beauty!

Seriously, though - try out our new friends / client, Three Ships Beauty!

Dear American DTC brands, Our Canadian agency is currently hard at work launching, monitoring, and optimizing Black Friday/Cyber Monday campaigns while you're OOO eating Turkey. Enjoy! And hire 🇨🇦

4/ ✨ “If the data tells you something isn't working, let it go and try something else!" says @insocialca CEO Jessica Grossman Try new CTAs. If your ads drive good metrics at a small spend, scale. If customers complain about a product, look into your QA. Learn from your data!

Our Founder & CEO ↘️

Want sales momentum all year round? Get your 2023 Ecommerce Planning Guide by Pantastic Expert advice from @trelliscommerce In Social Yotpo Lucky Orange 🍊 Arctic Grey, Ltd. Samantha McGregor & more! pantasticapps.com/guide/the-ecom…