Ian Aitchison (@ianaitchison1) 's Twitter Profile
Ian Aitchison

@ianaitchison1

ID: 927681619

calendar_today05-11-2012 14:01:50

1,1K Tweet

269 Followers

358 Following

COPC Inc. (@copc) 's Twitter Profile Photo

Check out our latest Conversations with Clients #blog post feat. Byron Fernandez of TDCX. Learn how #WAH figures into TDCX's current and future plans, and gain insight into how the company has adjusted to #COVID19. #CX #contactcenter #WFH Read more: lnkd.in/ey9XrQb

Check out our latest Conversations with Clients #blog post feat. Byron Fernandez of <a href="/tdcxgroup/">TDCX</a>. Learn how #WAH figures into TDCX's current and future plans, and gain insight into how the company has adjusted to #COVID19. #CX #contactcenter #WFH

Read more: lnkd.in/ey9XrQb
Geir Jordet (@geirjordet) 's Twitter Profile Photo

The penalty shootout in football is the essence of performing under pressure. I spent 5 years of my life studying the Psychology of this event. Here's what I learned, which can also help understanding it in the current Euros/Copa America. Thread based on 10 of our studies. (1/13)

The penalty shootout in football is the essence of performing under pressure. I spent 5 years of my life studying the Psychology of this event. Here's what I learned, which can also help understanding it in the current Euros/Copa America. Thread based on 10 of our studies. (1/13)
Team Scotland (@team_scotland) 's Twitter Profile Photo

πŸ₯‡πŸ₯ˆπŸ₯ˆπŸ₯ˆ Duncan Scott πŸ₯‡πŸ₯ˆ Katie Archibald πŸ₯‡ Kathleen Dawson πŸ₯ˆπŸ₯‰ Jack Carlin πŸ₯ˆ Angus Groom πŸ₯ˆ Harry Leask πŸ₯ˆ Neah Evans πŸ₯ˆ Laura Muir πŸ₯ˆ Anna Burnet πŸ₯‰ Sarah Robertson πŸ₯‰ Josh Kerr 🏴󠁧󠁒󠁳󠁣󠁴󠁿 11 Scots on Team GB are coming home with medals!

Ian Aitchison (@ianaitchison1) 's Twitter Profile Photo

This is disgraceful. This study shows that 36 percent of call centre agents have been threatened with violence and it also shows that 21 percent of female call centre agents have been sexually harassed by customers lnkd.in/gXmPZpq2

Ian Aitchison (@ianaitchison1) 's Twitter Profile Photo

According to Everise (one of the new contact centre outsourcers, with operations around the world), it conducts psychographic hiring, which means it tries to hire people who are the right fit and bases its decisions on their skill…lnkd.in/gM8Bg8je lnkd.in/g3---Jp2

Ian Aitchison (@ianaitchison1) 's Twitter Profile Photo

According to a new report by Knowledge Executive, five African countries are positioned as maturing and emerging GBS/BPO locations: South Africa, Egypt, Nigeria, Rwanda and Botswana. lnkd.in/gQqiWYBS

Ian Aitchison (@ianaitchison1) 's Twitter Profile Photo

TDCX is the latest BPO to list publicly. well done on this big step, Laurent Junique and team. TDCX has certainly grown in the last 10 years and has a large global footprint now. lnkd.in/gcFwdrdj

Ian Aitchison (@ianaitchison1) 's Twitter Profile Photo

Bank of Montreal plans to raise its minimum wage for U.S. contact-centre employees to US$18 to combat increased competition for workers in a tight labour market. lnkd.in/gXGWE5HM

Ian Aitchison (@ianaitchison1) 's Twitter Profile Photo

Kyle Kennedy our COO and President, talks about COPC Inc. and how we keep evolving to support the contact center, BPO and customer contact industries globally with new CX and EX services. lnkd.in/g7ufcSD6

Ian Aitchison (@ianaitchison1) 's Twitter Profile Photo

I am looking forward to speaking at the upcoming Talkdesk and Contact Centre Association of Singapore event on Monday October 25th with Augustin du Payrat. lnkd.in/ejFpkH5b

Ian Aitchison (@ianaitchison1) 's Twitter Profile Photo

COPC Inc. will be running a webinar with Approved Technology Provider livepro where we will be looking at the importance of knowledge management in customer contact operations. lnkd.in/gek_Df_C