“If your support leaders aren’t in product or marketing meetings, you’re not customer-obsessed.” — Sarah Caminiti, Tailscale Hear her take on how putting support at the center turns feedback into better products. 👉Full Episode here: hiverhq.com/podcast/sarah-…

Blow torch on a mat. Panicked pet owner. Jessica Botello, Customer Care Manager at Manduka , shares how self-care, empathy & tech solve support issues. Dive in 👉 hiverhq.com/blog/cx-spotli… #CXSpotlight #CustomerSupport #SelfCare

Most CX teams are stuck sharing dashboards, hoping someone takes action. Zack Hamilton (Founder, Unf*cking Your CX) is done hoping. He’s turning every insight into a business case and making CX impossible to ignore. 👉Check out the full interview: hiverhq.com/blog/cx-spotli…

Giulio Castiglioni, Customer Care Director at Playtomic, calls himself the Strategic Sensei 🧘‍♂️. His CX superpower? Turning support interactions into product, process, and relationship wins. 👉 Read the full conversation to learn how he does it: hiverhq.com/blog/cx-spotli…

“We turned our Voice of the Customer sessions from a data readout into a story everyone could rally behind.” — Karen Lam, Director of Customer Support at Top Hat 🎥Watch how Top Hat’s approach made every team care about the customer: hiverhq.com/podcast/karen-…

“We had 500+ support articles. And we understood that no customer can read them all. So we got it down to 100." Karen Lam, Customer Support Director at Top Hat , talks about how simplifying support made self-service easy. 👉Check out the conversation: hiverhq.com/podcast/karen-…

“Even if you’re one rep in a giant call center — take ownership of your customer’s experience.” In the latest CX spotlight, Neal Travis, Head of CX at AIHR, shares why ownership (and self-care) are the real CX superpowers. Link to the full conversation: hiverhq.com/blog/cx-spotli…

“I share everything with the team — doesn’t matter if it’s not their department.” That’s how Angel Funes (Founder & CEO of Mentors CX) builds customer-centric teams at Mentors CX. Chek out the full conversation 👇 hiverhq.com/blog/cx-spotli…

In our latest CX Spotlight, Micheal Nguyen (Michael Nguyen), Head of Customer Intelligence at Enterpret, introduces his alter ego, the Insights Architect! Read the full conversation here: hiverhq.com/blog/cx-spotli…

On our latest #ExperienceMatters episode, Miles & Niraj uncover: 💪 The muscle for support calls, 👎 Why scaling broken processes fails faster, 💸 Outcomes > vanity metrics. 🎧Tune in: hiverhq.com/podcast/miles-…

Thrilled to see Hiver powering up ThemeSelection's support game. 😎

Noise cancellation is good. Nastiness cancellation is better.

Here for this 🙌 Clear the roadblocks and watch the wins line up themselves.

🎙 What does it take to actually deliver on the promises your sales team makes? In this episode, Tod Ellington (VP Ops, Whitestone) breaks down how his team keeps support running smoothly, even when the asks are wild. 🎧 Listen now: hiverhq.com/podcast/tod-el…

🏃‍♂️‍➡️ Context switching is not cardio. If support staff juggle seven apps, three tabs, and a memory palace to answer one email, then customers wait and QA suffers. Talk to us to end the tab-juggling circus for your support team: lnkd.in/gGiq8iy8

Rob Dwyer never set out to build a career in support. But today, he’s quite the expert at turning customer comments into real product features and making customers feel heard at every step. 👉 Read the full interview here: hiverhq.com/blog/cx-spotli…