HGEM (@hgem_) 's Twitter Profile
HGEM

@hgem_

We are an award winning market leader in Guest Experience Management, working exclusively in the hospitality industry. #GEM #GuestExperience

ID: 20780121

linkhttp://hgem.com calendar_today13-02-2009 15:56:14

11,11K Tweet

3,3K Followers

2,2K Following

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Welcome on board, the fabulous- Koya!๐Ÿ‘‹ A group of 3 restaurants located in London City, Soho & Hackney serving up authentic Japanese cuisine๐Ÿœ We are incredibly excited to be supportingย the team with Mystery Guest Audits to continuously improve service๐Ÿ’š #hospitality #new

Welcome on board, the fabulous- Koya!๐Ÿ‘‹

A group of 3 restaurants located in London City, Soho & Hackney serving up authentic Japanese cuisine๐Ÿœ

We are incredibly excited to be supportingย the team with Mystery Guest Audits to continuously improve service๐Ÿ’š

#hospitality #new
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We are pleased to welcome on board, the wonderful- Barn Stanway!๐ŸŒธ A beautiful garden centre & cafรฉ known for their delicious coffee, cakes & home cooked breakfastโ˜• We are incredibly excited to be supportingย with Mystery Guest Audits to help monitor service๐Ÿ’š #guestexperience

We are pleased to welcome on board, the wonderful- Barn Stanway!๐ŸŒธ

A beautiful garden centre & cafรฉ known for their delicious coffee, cakes & home cooked breakfastโ˜•

We are incredibly excited to be supportingย with Mystery Guest Audits to help monitor service๐Ÿ’š

#guestexperience
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HGEM's Beth, Emily, Steven, Keit and Bryony are at the #Propel - Excellence in Pub and Bar Retailing Conference today, where they have listened to some brilliant talks so far๐Ÿ’š Big shout out to the Propel team for a fabulous event, as always ๐Ÿ‘๐Ÿป #propel #hgem

HGEM's Beth, Emily, Steven, Keit and Bryony are at the #Propel - Excellence in Pub and Bar Retailing Conference today, where they have listened to some brilliant talks so far๐Ÿ’š

Big shout out to the Propel team for a fabulous event, as always ๐Ÿ‘๐Ÿป

#propel #hgem
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We had such a great time on Tuesday night hosting an incredible evening in partnership with Hospitality Titans โ„ข๏ธat the beautiful Mint Leaf London! ๐Ÿธโœจ Thank you to those who joined us and made the night extra special๐Ÿ™Œ Roll on the next one ๐Ÿ‘ #hospitality #event

We had such a great time on Tuesday night hosting an incredible evening in partnership with Hospitality Titans โ„ข๏ธat the beautiful Mint Leaf London! ๐Ÿธโœจ

Thank you to those who joined us and made the night extra special๐Ÿ™Œ 

Roll on the next one ๐Ÿ‘ 

#hospitality #event
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We are pleased to welcome on board - Akara!๐Ÿ‘‹ A restaurant located in Borough Yards, offering a relaxed dining experience with a modern twist on West African cuisine๐Ÿฆ We are incredibly excited to be supporting the team to focus on service & brand standards๐Ÿ’š #hospitality

We are pleased to welcome on board - Akara!๐Ÿ‘‹ 

A restaurant located in Borough Yards, offering a relaxed dining experience with a modern twist on West African cuisine๐Ÿฆ

We are incredibly excited to be supporting the team to focus on service & brand standards๐Ÿ’š

#hospitality
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Exciting news from MCA Insight about our wonderful client Tortilla- who have reported a 3.5% revenue uplift to ยฃ68m for FY24 and like-for-like sales up by 5.9% for 2025 Q1๐ŸŽ‰๐Ÿ“ˆ Amazing work- Well done team ๐Ÿ‘๐Ÿ’š #hospitality #clientsuccess

Exciting news from MCA Insight about our wonderful client Tortilla- who have reported a 3.5% revenue uplift to ยฃ68m for FY24 and like-for-like sales up by 5.9% for 2025 Q1๐ŸŽ‰๐Ÿ“ˆ

Amazing work- Well done team ๐Ÿ‘๐Ÿ’š

#hospitality #clientsuccess
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Welcome on board, the fabulous- Twycross Zoo!๐Ÿ‘‹ A conservation charity, protecting endangered species around the world๐Ÿ’ We are incredibly excited to be supporting with Mystery Guest Audits, Guest Feedback & Review Management to enhance the customer experience๐Ÿ’š #hospitality

Welcome on board, the fabulous- Twycross Zoo!๐Ÿ‘‹ 

A conservation charity, protecting endangered species around the world๐Ÿ’

We are incredibly excited to be supporting with Mystery Guest Audits, Guest Feedback & Review Management to enhance the customer experience๐Ÿ’š 

#hospitality
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Amazing to see that our brilliant client Gaucho - have been named as one of the Best Places to work in The Sunday Times for the second year it a row!๐Ÿ‘‘๐ŸŽŠ Congratulations team, very well deserved๐Ÿ’š #hospitality

Amazing to see that our brilliant client Gaucho - have been named as one of the Best Places to work in The Sunday Times for the second year it a row!๐Ÿ‘‘๐ŸŽŠ

Congratulations team, very well deserved๐Ÿ’š

#hospitality
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We're thrilled to see our amazing clients The Salad Project and Dishoom, team up for a delicious new collaboration - an Indian-inspired salad featuring chaat masala, malai chicken and a mustard dressing!๐Ÿฅ—โœจ Salad of dreams๐Ÿคค #customersuccess #hospitality #collaboration

We're thrilled to see our amazing clients The Salad Project and Dishoom, team up for a delicious new collaboration - an Indian-inspired salad featuring chaat masala, malai chicken and a mustard dressing!๐Ÿฅ—โœจ

Salad of dreams๐Ÿคค

#customersuccess #hospitality #collaboration
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...Before the Spicy Margaritas started flowing last night at #Cheers! ๐ŸŒถ๏ธ๐Ÿธ A huge thank you to everyone who joined us and made it such a memorable evening! A big shout to the S4labour team for their brilliant organisation skills๐Ÿ’š Already counting down to Cheers! 2026 ๐ŸŽ‰

...Before the Spicy Margaritas started flowing last night at #Cheers! ๐ŸŒถ๏ธ๐Ÿธ

A huge thank you to everyone who joined us and made it such a memorable evening! 

A big shout to the S4labour team for their brilliant organisation skills๐Ÿ’š

Already counting down to Cheers! 2026 ๐ŸŽ‰
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A warm welcome to PUBLIC URBAN BARS LTD! ๐ŸŽ‰ Weโ€™re delighted to be supporting the team, with our Mystery Guest Audits, to help them gain valuable insights across their 6 venues!๐ŸŽถ We're excited to have you on board!๐Ÿ’š #HospitalityExcellence #GuestExperience #HGEM #Partnership

A warm welcome to PUBLIC URBAN BARS LTD! ๐ŸŽ‰

Weโ€™re delighted to be supporting the team, with our Mystery Guest Audits, to help them gain valuable insights across their 6 venues!๐ŸŽถ

We're excited to have you on board!๐Ÿ’š

#HospitalityExcellence #GuestExperience #HGEM #Partnership
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Weโ€™re thrilled to see our amazing client wagamama uk have launched their brand-new summer menu๐ŸŒž This is a fantastic example of how listening to your customers can directly influence menu innovation ๐Ÿฝ๏ธ ๐Ÿ‘ Hats off to the wagamama team! #GuestFeedback #wagamama #HGEM

Weโ€™re thrilled to see our amazing client <a href="/wagamama_uk/">wagamama uk</a>  have launched their brand-new summer menu๐ŸŒž

This is a fantastic example of how listening to your customers can directly influence menu innovation ๐Ÿฝ๏ธ

๐Ÿ‘ Hats off to the wagamama team!

#GuestFeedback #wagamama #HGEM
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๐Ÿ‘‹ Meet Anna, our new Marketing Manager! ๐Ÿฝ๏ธ Most memorable hospitality experience: "Ugly Butterfly by Adam Handling, next-level menu and a true zero-waste ethos." Adam Handling Restaurants ๐Ÿ’กTop marketing tip: "Lead with purpose, not product." Welcome, Anna! ๐Ÿ’š #MeetTheTeam #HGEM

๐Ÿ‘‹ Meet Anna, our new Marketing Manager!

๐Ÿฝ๏ธ Most memorable hospitality experience:

"Ugly Butterfly by Adam Handling, next-level menu and a true zero-waste ethos." <a href="/AHRestaurants/">Adam Handling Restaurants</a>

๐Ÿ’กTop marketing tip:

"Lead with purpose, not product."

Welcome, Anna! ๐Ÿ’š

#MeetTheTeam #HGEM
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The BII #LOYA Summer Event has officially begun - and what a fantastic day itโ€™s shaping up to be! โ˜€๏ธ HGEMโ€™s Steve, Bryony and Anna are there, alongside our wonderful guests and are looking forward to a day full of celebration & well-deserved recognition๐Ÿค #BII #TeamHGEM

The BII #LOYA Summer Event has officially begun - and what a fantastic day itโ€™s shaping up to be! โ˜€๏ธ

HGEMโ€™s Steve, Bryony and Anna are there, alongside our wonderful guests and are looking forward to a day full of celebration &amp; well-deserved recognition๐Ÿค

#BII #TeamHGEM
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A huge congratulations to several of our wonderful clients who scooped an award at the QSR Media UK Awards! ๐Ÿ‘‰ Coco di Mama ๐Ÿ‘‰ TheSaladProject ๐Ÿ‘‰ Popeyes Louisiana Chicken UK ๐Ÿ‘‰ Chopstix Noodle Bar Also, a massive well done to all the other finalists and winners! ๐Ÿ‘ #Hospitality

A huge congratulations to several of our wonderful clients who scooped an award at the <a href="/QSRMediaUK/">QSR Media UK</a> Awards!

๐Ÿ‘‰ <a href="/cocodimama_uk/">Coco di Mama</a> 

๐Ÿ‘‰ <a href="/SaladProject/">TheSaladProject</a>  

๐Ÿ‘‰ <a href="/PopeyesUK/">Popeyes Louisiana Chicken UK</a>  

๐Ÿ‘‰ <a href="/ChopstixUKI/">Chopstix Noodle Bar</a> 

Also, a massive well done to all the other finalists and winners! ๐Ÿ‘

#Hospitality
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We had an amazing time at the BII #LOYA Summer Event on Tuesday... and what a scorcher it was! โ˜€๏ธ Our very own Steven Pike was part of the esteemed judging panel, crowning the Three Horseshoes, Witney as the thoroughly deserving winners - a huge congratulations! ๐ŸŽ‰ #LOYA25

We had an amazing time at the BII #LOYA Summer Event on Tuesday... and what a scorcher it was! โ˜€๏ธ

Our very own Steven Pike was part of the esteemed judging panel, crowning the Three Horseshoes, Witney as the thoroughly deserving winners - a huge congratulations! ๐ŸŽ‰

#LOYA25
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HGEMโ€™s Emily, Louise, Sarah, and Joanna have had a fantastic week at Royal Ascot ๐ŸŽ๐ŸŽฉ On the ground, theyโ€™ve been ensuring our Mystery Guest Audits run seamlessly - setting the bar higher than ever ๐Ÿ‘ Our Ascot Racecourse partnership: rb.gy/gcikyi #RoyalAscot2025

HGEMโ€™s Emily, Louise, Sarah, and Joanna have had a fantastic week at Royal Ascot ๐ŸŽ๐ŸŽฉ 

On the ground, theyโ€™ve been ensuring our Mystery Guest Audits run seamlessly - setting the bar higher than ever ๐Ÿ‘

Our <a href="/Ascot/">Ascot Racecourse</a> partnership: rb.gy/gcikyi 

#RoyalAscot2025
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On Thursday, HGEM's Steven and Anna enjoyed the fabulous ๐˜š๐˜ฑ๐˜ฆ๐˜ฆ๐˜ฅ ๐˜ž๐˜ช๐˜ฏ๐˜ฆ ๐˜›๐˜ข๐˜ด๐˜ต๐˜ช๐˜ฏ๐˜จ event hosted by Hospitality Titans & SevenRooms ๐Ÿท A huge thank you to the teams behind this event, including the fantastic wine experts๐Ÿ˜Š #HGEM #HospitalityNetworking

On Thursday, HGEM's Steven and Anna enjoyed the fabulous ๐˜š๐˜ฑ๐˜ฆ๐˜ฆ๐˜ฅ ๐˜ž๐˜ช๐˜ฏ๐˜ฆ ๐˜›๐˜ข๐˜ด๐˜ต๐˜ช๐˜ฏ๐˜จ event hosted by Hospitality Titans &amp; SevenRooms ๐Ÿท

A huge thank you to the teams behind this event, including the fantastic wine experts๐Ÿ˜Š

#HGEM #HospitalityNetworking
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Meet Tammy! ๐ŸŒŸ ๐Ÿ‘‰ ๐Œ๐จ๐ฌ๐ญ ๐ฆ๐ž๐ฆ๐จ๐ซ๐š๐›๐ฅ๐ž ๐ก๐จ๐ฌ๐ฉ๐ข๐ญ๐š๐ฅ๐ข๐ญ๐ฒ ๐ž๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž: "My daughterโ€™s wedding held at South Lodge. The staff, facilities, and beautiful grounds made for a very special day." Welcome, Tammy! #GuestExperience

Meet Tammy! ๐ŸŒŸ

๐Ÿ‘‰ ๐Œ๐จ๐ฌ๐ญ ๐ฆ๐ž๐ฆ๐จ๐ซ๐š๐›๐ฅ๐ž ๐ก๐จ๐ฌ๐ฉ๐ข๐ญ๐š๐ฅ๐ข๐ญ๐ฒ ๐ž๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž:

"My daughterโ€™s wedding held at <a href="/SouthLodgeHotel/">South Lodge</a>. The staff, facilities, and beautiful grounds made for a very special day."

Welcome, Tammy!

#GuestExperience
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๐Ÿ”ฅ Big flavours, bold characterโ€ฆ and now, insights into exceptional hospitality experiences. Weโ€™re thrilled to partner with Big Easy London to support their legendary hospitality journey. #GuestExperience #HospitalityInsights #HospitalityExcellence

๐Ÿ”ฅ Big flavours, bold characterโ€ฆ and now, insights into exceptional hospitality experiences. 
 
Weโ€™re thrilled to partner with <a href="/BigEasyLondon/">Big Easy London</a> to support their legendary hospitality journey.

#GuestExperience #HospitalityInsights #HospitalityExcellence