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PwC details an insightful view of the 5 customer-centricity models in this article, definitely worth a read... bit.ly/3Zpl9Wk

If you don't have a brand reputation strategy, I have two things to tell you 🗣 1) You need to get started 2) This webinar is exactly what you need to get the ball rolling! Sign up for the live webinar on March 29 🗓 See you there! bit.ly/3T5AKs8

Retailers: Considering parting ways with free returns? You might want to rethink that decision once you hear what retail consumers have to say about that... bit.ly/3FdrwnY

The countdown is ON for our Experience Exchange which is taking place in Manchester tomorrow, discussing all things Consumer Duty and how you can prepare your business for its implementation to continue improving experiences. Save a last minute space now. bit.ly/425yTbg

Head on over to our blog to learn about the 5 simple steps you can take to prepare your business for the implementation of the new Consumer Duty legislation being introduced by the FCA. Click the link to read now. bit.ly/3ZD8XC6

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Our Strategic Insights Team leveraged over 80,000 data points from multiple channels to give #FinancialServices brands the consumer insights they need to acquire, and retain, customers this year! ⭐ You can download the reports here: #FinServ #CXtrends bit.ly/406iwt2

Made my day to see this comment from InMoment client Cambria Bratcher! We're so happy to partner with brands like American National to continue to achieve their #CX goals!

By using our XI Platform you can detect, automatically identify & be alerted to those customers who intend to complain or even switch providers. Using InMoment AI technology these customers can be flagged & a case raised to resolve their issue. bit.ly/3TBWegL

Looking for a company that values its customers and employees? Our 4.9/5 user rating on Gartner Peer Insights and 100% recommendation rate speak for themselves. bit.ly/3JtkKMo

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Avnet is truly a leader in #B2B #CustomerExperience 🌟 Loved this interview with Avnet's Global Vice President of Sales Enablement and Supplier Development, Peggy Carrieres! bit.ly/42KLpgr

By using the XI Platform you can conduct comprehensive audits of Survey Design + the Customer Journeys being Measured so you can ensure you are asking the right questions and capturing the most appropriate metrics in regards to consumer duty. bit.ly/42O1hz0

Realistic and personal. That's how InMoment client, Avnet, is approaching their #EmployeeExperience. I love the perspective shared by Peggy in this piece! bit.ly/3z8t3sl

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Want to know what makes a CX leader? Our latest blog post identifies the eight key requirements for successful CX leaders and what makes them critical to driving culture change, improvement, and ROI. Click the link to learn more! #ExperienceImprovement bit.ly/3KgNA4b

It goes without saying that #CustomerExperience is always evolving, but what exactly does that mean today? Our Chief Product Officer Sandeep Garg was featured in Forbes Tech Council talking about just that! Read the full article to learn more! bit.ly/3M5rRO9

InMoment is the first customer experience vendor to incorporate #ChatGPT technology in its XI Platform, enabling faster insights and quicker action on customer feedback. Learn more about this industry-first innovation! bit.ly/3TQzlGy