Tell us about your worst support experience ?

What's the most overhyped tool in your industry right now?

What's the worst sales pitch you've ever received?

Your AI support has access to every help article, API doc, and setup guide you've ever written. Customer asks why their integration keeps failing. AI searches docs, finds troubleshooting steps, responds with standard fixes. Customer tries everything. Still broken. Asks again.

Its Tuesday - share what you're working on

What advice would you give your younger self ?

DREAM WAY BIGGER THAN YOU THINK!! Its the same amount of work to do something ten times the size. The same stress. the same worry. you might as well aim bigger.

Good decision Jake ; ) We're ready to support your growth! 🚀🤝

Good products are built in code. Great products are built in conversations.

AI isn’t just changing support. It’s changing what a product is. Users don’t want tickets. They want answers. Now. They want products that understand context, intent, and friction in real time. That’s why AI agents are becoming a core product layer, not a support add-on.

we were wrong about AI okay, look at this pic for a sec. that workshop? the way the light hits the wood? the way the logo’s being carved like it’s some handmade masterpiece? yeah, none of it’s real. it’s all AI. and that’s the weirdest part. it *feels* real. like, you can

What's the one support task your team does way too often? 🤔 Now you can turn it into a Custom Quick Action with Kai (co-pilot). Just set it up in your Gleap settings, and it's ready for instant use in the sidebar. What will you automate first? Let us know!

Why is context so important in product feedback? Lukas breaks it down simply. At the heart of what we're building everyday for business owners.

Support tickets aren’t a support problem. They’re a product feedback problem. In-app feedback reduces tickets because issues surface before frustration turns into a ticket. Fix the root cause once → avoid answering the same question 100 times.

What other questions should we answer? Keep em coming and find out why Gleap is the smarter customer service platform choice for modern SaaS teams.

why do support tickets keep increasing! youtube.com/shorts/IYpP0JD…

Dropping founder nuggets every day... youtube.com/shorts/mg0isId…

Kai just got a major upgrade. 🤖✨ With our new Better Stack integration, our AI agent is now "Incident-Aware." If a user asks, "Why is the dashboard broken?", Kai checks your real-time status and replies: "We are investigating a partial outage." No ticket created. Instant

Non-technical founder looking for the best customer service suite of tools? Now there's no excuse to test a free 14 day trial. Just have your agent add this skill and automatically install Gleap or migrate from Intercome. one Command.