11 books I found inspirational in 2018: I recommend all 11 for my followers for 2019. I surprised myself by the variety I had found valuable. I single out three for special attention. See jnd.org/january-2019-b…

Dear Advocates of Great Design, The Design Forward Alliance needs your support to further our mission and promote design-driven innovation. Join our founding member UC San Diego Design Lab and Don Norman in our movement to unify an…lnkd.in/grWkpRy lnkd.in/gUznHED

Our world today. Are you optimistic about our future? ____ A beautiful edited video via World Economic Forum #wef19 #davos #economics #earth #tech #humanity lnkd.in/evBMu5B lnkd.in/eXxE-s6

100% agree... user research must blend the two (quant+qual) for clear insights that lead to better customer experiences. “Quantitative data tells us what people are doing. Qualitative data tells us why people are doing it. The bes…lnkd.in/gZaQEUT lnkd.in/g-m3pDY

FreshForm. is hiring. We’re looking for a seasoned UX researcher and a detail-oriented multidisciplinary designer to join our team in San Diego, CA. At FreshForm, we look at an experiences holistically, encompassing all digital and physical touch point…lnkd.in/gJaaEjS

How balanced is your customer experience (CX) strategy? “The human-to-human connection is key to a great customer experience.” #customerexperience #cx #design lnkd.in/gfmfkF8 lnkd.in/geWSeHf

Interested in learning about design thinking? Ever practiced service design? Join the designforwardalliance (and over 100 cities around the world) at the Global Service Jam on March 29-31, 2019. The goal: Create, prototype, and…lnkd.in/gc5CHg3 lnkd.in/gz5JXQH

I’m continually impressed with the caliber of design and design-related events in San Diego. Here’s a few upcoming, current and recent events that are pushing the San Diego Design community forward. Customer Experience Meetup // L…lnkd.in/gV3kce6 lnkd.in/gH-WTSu

I’m continually impressed with the caliber of design and design-related events in San Diego. Here’s a few upcoming, current, and recent events that are pushing the SD Design community forward. Thank you to all the organizers and leaders for your dedicatio…lnkd.in/gza3dCh

Senior-level Marketing Executives: A new VP opportunity is becoming available in the financial services industry in the coming weeks (Q3 2019). Strong digital background required, but outside the industry is OK. DM if you’re interested in a full time po…lnkd.in/ghHK-Px

What’s the value and impact of design? Apparently it’s about $8 Billion. Apple’s stock took a dip (-0.87% or $8B) during after-hours trading when design chief Jony Ive announced he would be leaving the company at the end of June.…lnkd.in/gijpPH6 lnkd.in/gGg3UBx

CIO are increasingly being asked to help attract, manage and support customers. These technologies and practices can help enhance your company’s CX and fuel revenue for your digital transformation. However, the orchestration (ak…lnkd.in/gMSC8Re lnkd.in/gaSditR

To all my content creator friends out there... Teradata is looking for a Digital Content Editor-in-Chief at the San Diego HQ. For more info, see the job description below... lnkd.in/g4sU79E

How to Design a Memorable Customer Experience The most memorable experiences are suffused with emotion — not extra features or value for money. “The essential difference between emotion and reason is that emotion leads to action…lnkd.in/grmgY7k lnkd.in/gUyH3mz

Great Customer Experience (CX) starts with the freedom and responsibility to be creative (and people-centered) as frontline employees. Southwest Airlines proving it again and again that great CX starts with empowered employees. 🙌…lnkd.in/eiFHNpT lnkd.in/e6_i4ra

How do you measure Customer Experience (CX)? Start with a Metrics Framework. Business Results + Customer Behavior + Customer Perception + Operations #cx #customerexperience #businessresults #design #metrics lnkd.in/gX9PQGs

Two great quotes from a recent article titled, “Human-Centered Design is a CX Imperative”, both by Kaiwei Tang, co-founder of the Light Phone. “Design is about identifying what users are not telling you — problems that are not ob…lnkd.in/g_mY2HQ lnkd.in/gfYXHbJ

The experience economy is officially in full swing — Gary Vaynerchuk said so. #experienceeconomy #localbusiness lnkd.in/gWBCNXg

I’ve just come across two unique statements about the same major issue we all face. First, a NY Times opinion piece from yesterday about the dire need to reimagine social media and take back control over public spaces. “Public l…lnkd.in/ggwRsu6 lnkd.in/g34zbph

Five core elements of employee experience impact customer experience and growth: Trust, C-Suite Accountability, Alignment, Recognition, and Seamless Technology. zdnet.com/article/resear… #CX #EX #design