Writing in the latest issue of Modern Insurance Magazine my latest article argues that we have a great opportunity to reset our reputation, values and public perception of our industry Visit p73; www.moderninsurancemagazine/the-magazine #claims #claimsma…lnkd.in/dWA9Asz

Interesting analysis of lockdown trends in home claims. The 225% increase in bonfire-related claims suggests that there are a few too many newly-enthusiastic house clearance and gardening 'experts' out there! #claims #claimsmanagement #insuranceclaims lnkd.in/dFGhg2v

Hiscox gets a move on in the processing of BI claims following Friday's Supreme Court judgement. However, they still reckon that only 1/3 of their policyholders will be due payments under the new rules i.e. those businesses that we…lnkd.in/daMttM8 lnkd.in/dz96Wz5

'It's the back of Trump' and 'vaccine pivot'. Massive relief on the one hand and hope for the future on the other. A good start to the day bbc.co.uk/news/blogs-the…

Consultation to cap CMC fees may well spill over into the Personal Injury market where there has been talk for some time of CMCs acting as 'McKenzie Friends' when the new whiplash portal is established. Some way to go yet and will…lnkd.in/dxE9HWf lnkd.in/dMDiuG8

The rush to claims digitisation continues apace and in a very short space of time we will all be asking how we ever managed to do things the 'old way'. Remember when you had to ask a bank teller to dispense cash for you? Congratula…lnkd.in/eT5YdT9 lnkd.in/eyQSNfZ

Great initiative by Zurich to help the victims of flooding. Shows a nuanced understanding of customer needs that is rare amongst insurers. Congratulations to David Nichols and all those involved in pulling this initiative together…lnkd.in/dDpQ2jM lnkd.in/d7e-A73

Bit like shopping in a supermarket. I like it! The key development here seems to be the continuing growth of the 1-click insurtech marketplace from Claim Technology - a single platform using a single API to connect to an ever growi…lnkd.in/dQesGWw lnkd.in/dE6_TR4

Helpful information on BI claims from the FCA. Would have been great had we seen a similar effort from the ABI #insuranceclaims #biclaims #claims lnkd.in/dajU2-t

Nothing could be further from the truth than suggesting that making a claim is the 'Moment of Truth'! Using this shorthand is to seriously underestimate the position of claims in the insurance ecosystem. Read my latest blog to dis…lnkd.in/dDUBD-2 lnkd.in/dWEs2ZX

So who in the BBC was responsible for the false and baseless accusations of misconduct? What has been the consequences for them? bbc.co.uk/news/uk-560440…

Cost of vehicle repairs estimated by PwC to increase by 7-10% during 2021 because of manufacturer inspired parts price increases. Claims departments need to look again at their use of alternative/green parts and a focus on repairin…lnkd.in/dniwnEY lnkd.in/dfvUhrZ

Interesting take on how to build and manage a business without the traditional trappings of bureaucracy and silo thinking. Worth a read lnkd.in/dzu6xw9

Working from home loses many of the benefits of collaboration and innovation. So says the boss of Goldman Sachs. There’s a lot of sense in his views and maybe we need to think again about best options post lockdown lnkd.in/dBE4wQa

How will you treat vulnerable customers fairly? This new White Paper examines some of the key questions raised in the recent FCA Guidance and highlights those issues you need to address. Don't get caught out by the new requirements…lnkd.in/dmE6Znr lnkd.in/dZYiCke

After a number of delays, the deadline for the new Official Injury Claim portal is looming, industry commentators explore whether the new portal will hit the mark, or fall short for claimants insurancetimes.co.uk/analysis/in-fo… Eddie Longworth @ACSO_UK APIL #whiplashreforms #claims

In times of troubles, and opportunity, we need leaders with an ability to see through the fog and drive change for the better. But leadership ain't that easy. In my latest blog I explore some of the characteristics of leadership t…lnkd.in/dsJecgj lnkd.in/dRfhPG9

Good move by Allianz and their green parts partners, SYNETIQ. Bringing green parts into the core systems of repairers and suppliers will certainly encourage greater use and help to reduce both costs and emissions. Congratulations t…lnkd.in/dpp6gBE lnkd.in/dAJCzt8

Really interesting event with new technology solutions for flooding, household, and property-related events. Very happy to be a part of this and would urge you to register your interest #claims #floodrisk #flooding lnkd.in/d3ywhEv

Where is my breakdown service The RAC Waiting 6 hours and no contact. Promised phone call not materialised