#Retail #CX continues to shift - Juniper Research estimates cashierless transactions will reach $78 billion in transactions by 2022, up from an anticipated $9.8 billion in 2017. #FutureofRetail

Bricks and Clicks are still good partners when it comes to #ecomm - @ATKearney survey found that among those who prefer to buy online, 2/3 say they still rely on a physical store either before or after their purchase #FutureofRetail #CX

Just when you thought customer service couldn't get any worse - Gartner Research estimates that artificial intelligence (AI) bots will power 85% of customer service interactions for 2020 #future #CX #AI #suck

$5.99 the proposed monthly fee Microsoft looks to charge viewers of its new steaming gaming service Mixer #future #digital #gaming

28% of media time spent is on mobile yet it only garners 21% of total ad spend - when do we crack the #mobile #advertising code??? #cmo

Are retail stores dead as Amazon, Warby Parker and Bonobos go offline or are consumers demanding a better experience? #CX #retail #CMO

User-generated trumps brand generated content with 6.9x higher engagement on Facebook. Are your followers engaged? #CMO #socialroi

Is Amazon the new Macy's? Its $16.3 billion in apparel sales in 2015 exceeded those of the next 5 competitors. #retail #CMO #future

77 cents of every new digital ad dollar spent last year went to Facebook and Google. Click on that. #future #advertising #duopoly

Hey marketers. What happens to the #digital ad game when Amazon gets serious??? #future #scary #goliathcometh

In Africa drones deliver medicine and in the US they deliver burritos. #takenotes | WIRED wired.com/story/africas-…

No retailer is safe from the giant! Amazon's 34 private label brands could add a billion dollar boost! #retail apple.news/A4iffbzSCQAifM…

Over 180 million US consumers projected to shop via smartphone with less than 50% completing their purchase on the device #roomtoimprove #ecomm #mcommerce

Since the start of November more than $1 billion in digital sales per day. via @AdobeInsights #retailshift #ecomm #future #CMO

Apple mobile users will spend more than $100 million a day on apps in the App Store this year — overtaking global box office revenue. #crazy #mobile #future

Robots beat humans on a Stanford University reading comprehension test for the first time. #AI #sad #future

Great photo tour of the cashier-less Amazon Convenience store that opened to the public today from Recode bit.ly/2F2bWdt Love that Team Bezos keeps pushing the boundaries #futureofretail #retail #CMO

Nearly 15 million people used platforms like Amazon Publishing, eBay, Etsy, Instagram, Twitch, WordPress and YouTube to earn close to $6 billion in 2016 #neweconomics #ecomm #FutureOfWork

J.Crew hired the Starbucks exec who transformed the coffee chain into a tech innovator and made him President #neweconomics #retailshift #FutureOfWork

How AI Is Changing the Retail Industry #FutureOfRetail #HighTechRetail #FutureRetail #RetailTech business.com/articles/artif…