Need help overcoming uncertainty to quickly adapt to customers' changing needs? Our Remote Product Innovation Workshop series can help you create solutions that drive growth by teaching you how to think and act differently. Learn more bit.ly/2DrmsQa

Love the ingenuity here! Thanks for sharing Pam Krengel

I'm excited to be co-leading a hands-on remote product and customer experience design innovation workshop series. I'd love for you and your team to join us: lnkd.in/g22wSRq #innovation #customerexperience #productdesign Kavita Appachu 🇺🇸 Brant Cooper Moves the Needle

The Three E's of #LeanInnovation -- Empathy for deeply understanding customers, purpose-built Experiments to validate or invalidate risky assumptions & market-based Evidence to cut through biases. Brant Cooper recently spoke about this new way of thinking bit.ly/3hmHeyJ

Looking forward to sharing about how to create amazing digital customer experiences at the The Customer Catalyst conference! Hope you can join me.

"In the past, companies could excel in one or two of these areas and dominate their market. Today you need to excel in all three areas." - Michael Kendall At the #CustomerCatalyst conference: How to digitally transform your business to create wow-factor customer experiences

"Fall in love with the customer's problem, not your solution" Michael Kendall from The Customer Lab. Are you ready for the #Cchange? #CustomerEconomy #voiceofthecustomer #VoC #Culture #Leadership #DigitalTechnology #CustomerHealth #CustomerAdvoacy #CustomerEngagement #CustomerSuccess

Love this point from Michael Kendall at the #CustomerCatalyst conference: see customer feedback about their pain points as a "gift". Spot on: in business and in life: it's all about disposition.

[PODCAST] Jocelyn Mangan, CEO of Him for Her, recently joined us on SHIFT to discuss how her enterprise is building the boardroom of the future by addressing the gender gap in for-profit boardrooms to increase diversity. Let us know what you think! bit.ly/2Kz0aPX

Pleasure interviewing Jocelyn Mangan on accelerating #diversity in the boardroom. Fascinating story about driving far-reaching impact. bit.ly/3fpy6K2 #equality #ceo #boardofdirectors #Innovation #leadership Brant Cooper Kavita Appachu 🇺🇸 Moves the Needle

Saddened to hear the news of Tony Hsieh’s passing. He was an inspirational visionary, influenced many, me included, and will be greatly missed. rgj.com/story/news/202…

Looking for some good news? The popular collaboration tool Mural is now hosting Moves the Needle's powerful Value Stream tool! Use this tool to convert prospects into customers & customers into fans. mural.co/playmakers/mov… #innovation #productdesign #humancentereddesign

Miss Moves the Needle Podcasts in 2020? A fave was IntuitBrad, Executive Chairman of the Board of @Intuit. Brad shared how to nurture #innovation, cr8 a #learning environment, & deliver results now while reimagining the future. bit.ly/3byUlNF #leadership #transformation

Excited to be speaking at the 2021 Virtual Customer FEST Show 3 - 5 March (Mumbai Time). I'll be sharing how to focus a digital organization on building amazing end-2-end experiences and how to create a customer-obsessed organization. thecustomerfest.com/index.php

Are you ready to kickstart a new mindset in your organization? Listen to today’s rant to hear how you can get started today to generate real business impact. youtu.be/KBjK_Kweou8

Thanks to CXBuzz for taking time to share my thoughts on Customer Experience Success in the 21st century. Would love to hear your thoughts! cxbuzz.com/interviews/mik… #customerexperience #leadership #innovation #design

Is your company an innovation role model? Learn how to adopt new mindsets, ways of working, & structures that take advantage of constant uncertainty & rapidly create value for customers bit.ly/30IWAuo #innovation #growth #customerexperience #productmanagement

Join me for this high-impact workshop to help your organization rapidly create customer value in a world of uncertainty. eventbrite.com/e/cx-forums-bo… #customerexperience #designthinking #agile #leanstartup

Excited about being invited back to judge the 2023 Customer Centricity World Series!

Join me on the Customer Experience Behind the Scenes Webcast as we dig deep into the 3 E's of Customer Experience Innovation! Sign up here: streamyard.com/watch/eR7qTKjC… #cx #innovation #CustomerExperience