Are your #digitaltools and #technology living up to their full potential? Introducing new tech comes at a great cost: getting internal buy-in, the financial outlay, and then actually getting people to use it. How do you stop #digitalinitiatives turning into wasted resources?

Despite being around for nearly 350 years, Lloyd's is on the path to modernised the world's largest #insurance market. Transformation Director Bob James shares his experience of this ambitious #digitaltransformation. buff.ly/3UYXL0q

Adoption of #SoftwareasaService is higher than ever, but how do you manage your growing #SaaS stacks, complexities and costs? Bobby Abdullah from Gorillas explains buff.ly/3SCP76m

How do you build a #cultureofinnovation? Social and #inclusive companies help create a diverse and accepting environment where problems can be addressed creatively. buff.ly/3g7xvkT

Struggling to get #buyin for #digitaltransformation? Check out these 4 tips that can help show your business the light 💡 buff.ly/3EHjpk7

As if #supplychain disruption and #labourshortages aren't enough. 70% of businesses are already experiencing #digitaldisruption in their industry, says Bain & Company. It's time for to step up your #digitaltransformation to futureproof your business. buff.ly/3D4vKxO

To really embed #change in your organisation, it needs to be a living, breathing process that continues to adapt and respond to needs as they evolve. Try thinking about new #digitalinitiatives as the starting point on your journey to growth, rather than a tick in the box.

Are you using your #datastrategy to upgrade your #CXstrategy? Here are 3 tips on how you can raise the #CX bar using data. buff.ly/3CMmMoD

Unilever has long used #generativeAI in their businesses. Find out how "Alex" provides their human agents with suggested replies to genuine inbound emails. Crucially, agents can add #personalisation to ensure the #humantouch is not lost buff.ly/3yx0QLr

Executive Assistant Lucy Greenback has made a big impact on our operations since joining in November. She brings discipline, expertise and energy to how we work, and we're delighted to have her play such a pivotal role in our team. #meettheteam #businesstransformation

Are your digital tools and technologies living up to their full potential? Define what success looks like for your business as a first step. #digitaltools #technology #underutilisedtech #newtechnology #wastedresource #digitalinitiatives #training #tools #delafeld

Founder Giles stresses that the technology department should be a strategic enabler, not a hindrance, in the organisation, benefiting every aspect of the business. Mastering this integration enhances long-term success #InformationTechnology #BusinessTransformation #TechLeadership

What’s the one measure that we fall back on repeatedly to measure customer experience? The humble - but mighty - Net Promoter Score (NPS). At Delafeld + Partners we look at how customer experience can be improved everywhere we go.

Too many functions are working in silos. Truly great teams are doing truly great things. But they're not talking to each other. When your most brilliant minds collaborate, brilliant things happen. Do you agree? #TechLeadership #ChangeLeadership #BusinessTransformation