Nate Brown (@cxaccelerator) 's Twitter Profile
Nate Brown

@cxaccelerator

Head of Education and Enablement at Metric Sherpa. Founder of #CX Accelerator. #CustomerExperience designer, speaker, writer, and more! 🧙🏻‍♂️

ID: 15052810

linkhttp://www.cxaccelerator.com calendar_today09-06-2008 02:26:31

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Nate Brown (@cxaccelerator) 's Twitter Profile Photo
Nate Brown
@cxaccelerator

6 months ago

A3 - The trick to true FCR in my mind is training #custserv works to think beyond the surface level issue. Be thinking what the customer is actually trying to achieve and fill in those gaps! Proactively guide them to success.