Here’s how you can set up the customer experience as a loyalty driver, along with the specifics of what needs to be done. >> Inspiring customer loyalty - CX Network buff.ly/3VXJdQ7 #customerexperience #cx #loyalty #customerloyalty

🏆 Colin Shaw, acclaimed for his expertise helping multinational organizations, is one of our #Top50CX influencers to follow this year Read more: ow.ly/eKGb50SUzP0

Our Global State of #CX research found that growing the customer base, increasing #NPS /CSAT and transitioning to virtual or hybrid contact center models are these year's top 3 strategic priorities. Read our analysis here: ow.ly/nExY50SVYW6 #CXStrategy #Budgets

Last week we explored how the new European Union AI Act could impact #CX. This week we bring you a practical guide for putting strategies in place to ensure you are compliant with it ow.ly/WPkg50SWQGs #AI #EU #AIRegulation #AIAct

According to our research, 63% of CX practitioners deliver benefits to their organization that go unmeasured. There is a clear uphill battle to prove the value of CX to peers and superiors - here we explain how you can overcome the challenge ow.ly/Yr5350SXAHU #CX #ROI

🚀 How will the EU #AI Act transform the Customer Experience (#CX) profession? 🚀 The EU #AI Act is poised to transform the #CX profession by enforcing stricter regulations on #AI tools used in customer interactions. lnkd.in/djCr3Wqy CX Network

🏆 Amas Tenumah is one of the #Top50CX influencers you should be following this year. The #CustomerService expert has written books on customer loyalty and is the host of the Amas Talks podcast Read more: ow.ly/cAAG50SZ6T1

This year our Global State of CX report found that the top obstacle for bringing #CX investments to life is proving #ROI. Organizations often struggle to quantify the financial benefits of improved customer experiences, making it challenging to justify the expenditure.

🌟Congratulations to these 25 thought leaders in operational excellence - an award compiled by our sister publication PEX Network #OPEX #ThoughtLeadership

The US government is bringing in new regulations to simplify subscription cancellations and improve customer service, as part of broader efforts to restore public trust ow.ly/RCMJ50T4brN #CXNews #CX #CustomerService #PublicServices

🏆 Jim Tincher, CCXP is one of the top 50 CX influencers you should be following this year. Find out why 👇 ow.ly/M0GW50T4Tec #CX #CXInfluencers #Top50CX

🚀 During our All Access: CX Financial Services 2024 webinar series, we asked our audience what the biggest priorities are for #CX in #FinancialServices. The top picks were automating processes and real-time personalization. Is your organization focusing on these trends? 👇

According to our research, the top 3 areas #CX professionals are investing in this year are growing the customer base, increasing NPS/CSAT and transitioning to a virtual or hybrid contact center model #Budget #Investing ow.ly/BTpG50T7LK7

This year our Global State of CX research found that for 28% of businesses #CX outlines everything they do, but at 21% of companies CX still needs to deliver returns to be taken seriously. Is your company prioritizing #CustomerExperience?

🏆 Musa Hanhan is one of the #Top50CX influencers you should be following this year. The founder of Xperiente, he won the #CXPA’s Impact Award in 2018 for his contributions to Genesys and the broader customer experience practice. Read more: ow.ly/FS2r50TaLHt

Do you need an AI ambassador? As #AI transforms #CX, roles like AI ambassadors are key to driving #innovation, #ethical use and bridging the gap between #tech and people. Find out what the role of an AI ambassador involves and whether you need one ow.ly/ZpH550Tcskq

CX Network - How can #CX professionals navigate the path to trustworthy #AI? As #AI continues to revolutionize industries, the need for trustworthy #AI has never been more crucial. 🌟 See here > cxnetwork.com/artificial-int… #AI

Excited for the Personalisation Summit 2024? Discover how to harness data, AI, and digital transformation to deliver personalised journeys at scale. Join top brands like ITV, NatWest, Uber, Asda, B&Q and more ?? 5-6 Nov | Hilton London Olympia, UK iqpc.com/events-persona…