As a member of an incredible community of #customerexperience professionals @supportdriven, i'm helping them launch a new experiment. Learn more about it here - supportdriven.com/2018/05/25/int…

BRB, heart melting.... @starbucks ebm.e.starbucks.com/c/tag/hBbDUDHA…

If you're in the #customerexperience space in Chicago, join us for our first Customer Experience meetup! meetup.com/Chicago-Custom…

.maria, a client of ours, is helping Journey 4 A Cure end childhood cancer. Help us, help them, help J4AC! ---> bit.ly/2cUT0B2

Seriously obsessed with this song and this artist. #NowPlaying Long Live the Chief by Jidenna ♫ spoti.fi/1IkE4t6

Congrats ReviewTrackers exec team on your Junto Institute graduation! Thank u for investing time to become even better leaders! #juntonight

You should be ashamed. Where is your humanity United Airlines? washingtonpost.com/news/dr-gridlo…

I'm impressed that every The Vitamin Shoppe I go in, the employees are always really happy and friendly. That's rare for retail. Bravo!

Steven helped me find depths of myself that I didn't know existed and taught me that they were safe to explore. x.com/allanbranch/st…

It's happening! tswft.co/cry-14

Getting that daily boost of excitement! tswft.co/cry-14

@coraphillips ʀ⎊ᴜ ʀᴇʏɴ⎊ Personally, I don't feel exploited. I feel like this is just rewarding fans for doing things that many likely would've done anyway.

Spotted one in Chicago! Yay! #TaylorSwiftDelivery #promo

.ReviewTrackers had some fun with #sentimentanalysis - check out which #MLB team has the best #fanexperience bit.ly/2gCRBkw

This is such a NEEDED read & lesson for us all. via Justin Bariso & Inc. inc.com/justin-bariso/… #EmotionalIntelligence

Incredibly frustrated from the poor quality of basic email support that i'm getting from Ticketmaster & Ticketmaster CS. Just sent my 4th reply to the 4th agent within a single support thread, because each one used a canned response that doesn't begin to address the context.

.Ticketmaster Ticketmaster CS Your support volume would likely go down if your agents provided quality troubleshooting and replies, and I didn't get bounced from agent to agent. I imagine your # of replies to "solved" ratio is incredibly poor.

FYI #freelancers: The 25 DAYS TO $100K Freelancer Challenge looks phenom! themiddlefingerproject.org/25-days-to-100K

Biding our time and coming up with ways to occupy ourselves until SUNDAY because the Delicate Video is premiering at the #iHeartAwards and we CAN’T HANDLE IT! 💥#DelicateVideoSunday

A sure fire way to distract me for hours is a Taylor Swift instagram or youtube rabbit hole.