Economist Mark Broud is taking the stage. #bldrforum2012

Economist Mark Boud: Seattle is beginning to burn off distressed property inventory. He couldn't have said that last year. #bldrforum2012

Economist Mark Boud: Bank owned inventory projected to return to "normal" in 2016. #bldrforum2012

Economist Mark Boud: 2014 will be the year the housing demands and housing supplies will meet and it gets better from there. #bldrforum2012

Economist Mark Boud: For questions and comments: Www.RealEstateEconomics.com. #bldrforum2012

Bob Mirman,CEO of Eliant is ready to take the stage. #bldrforum2012

Eliant offers 5 key steps to deliver customer experience which will drive sales from referrals and Word-of-mouth to builders.#bldrforum2012

Bob Mirman: It's not just about the home you build, but the experience you deliver. #bldrforum2012

Step #1: Forget about satisfaction...create "Delight!". #bldrforum2012

Step 2: Never make a promise you can't beat. #bldrforum2012

Step #3: Always ask "Would you like to be contacted by a builder representative?" on your survey. #bldrforum2012

Step #4: Pro-Active strategy. You initiate communication.Sense the people's needs before they ask.Explain what's happening. #bldrforum2012

Step #5:The Planned Surprise.Do memorable things your client won't expect.Low cost or no cost items make all the difference. #bldrforum2012

After you do all 5 steps....ask for the referral!! #bldrforum2012

Thank you to all who participated in our 2012 Builder Forum. We'll see you next year! #bldrforum2012

Foreclosures smaller share of home sales: bit.ly/wDxGX6

Seattle home prices hit post-boom low in November. bit.ly/yMU1Fb

30-year interest rates are at 3.87% . Thinking about buying a foreclosure? . Here are 4 questions to ask yourself. bit.ly/yWl04G

Number of homes available for sale in Seattle at lowest point since Feb 2006 yet sales up 23% from Feb 2011. bit.ly/zPfBdY

Chicago Title’s Friday Tip: Property held as “Community Property” by a surviving spouse: Generally, as a practic... bit.ly/GXadnn