Never worked with such a large cohort of workers that have their clients and community in mind. I know there are always exceptions but the median of positive behaviour is higher than I normally see. So these awards are well earned. #award #performance lnkd.in/gs5_4Ne

If you are unsure whether your people are working safely from home, try out this fairly extensive risk assessement and education application from Liberate Learning. lnkd.in/gZifdQk

Sharing with my connections. Liberate Learning are a great team to work for and with. If you are interested, contact Rod. #connections #work #learning lnkd.in/gJ2KAks

How bad is the fall in real wages? If we have the same grwoth we had from 2012 through to the end of 2019, we'll only get back to 2020 level in Jun 2031

Coaching approaches should cross the full spectrum from simply agreeing goals with people through to moving people o…lnkd.in/gzt94Yh

During IT implementations, software is often blamed for not being suitable or not working as it should. Our experien…lnkd.in/gGaFP4x

My observations of many IT implementations lead me to believe that the power and focus of the IT leadership has very…lnkd.in/g3xuCvd

I find business models and their use both useful and frustrating. Actually, its their constant misuse that frustrate…lnkd.in/guVk3XD

Human Resource (HR) strategies are not always seen as effective in the business community. Often this is because of…lnkd.in/gVEabPG

A good description of the use of simulations and the benefits. An underutilised form of training. lnkd.in/g4RkV6B

From Rupert Murdoch to numerous CEOs, sports people and politicians, its seems to me that no-one is really willing t…lnkd.in/g9reXmg

Customer service is an issue in Australia. When one receives it today, the impulse to say something on TripAdvisor o…lnkd.in/gAkb8Dk

In managing change in customer service attributes, there are some key principles and tools which have stood the test…lnkd.in/gm4fBPw

Too many times, even today in an increasingly digital world executives are sold an EDRMS as compliance measure rathe…lnkd.in/gRMYzHt

I wrote this article on customer service standards some ten years ago. I thought about reprising it and bringing it…lnkd.in/gMgfVHB

Are you committing one or more of these seven deadly sins of strategy? lnkd.in/gC_yrkw

Seven Deadly Sins of Strategy lnkd.in/gC_yrkw

Leading Teams lnkd.in/geZAMUV

Hamish's top ten tips for communicating during change. Hamish has Asperger’s Syndrome, an autism spectrum disorder which means that he has particular difficulty dealing with change. Angela, his mum, shares the lessons about change she learned from Hamish. changefactory.com.au/our-thinking/a…

Winds of Change - mailchi.mp/changefactory/… resistance needs to be a bigger part of planning change to eliminate or reduce it. Most organisations report that most of the resistance they encounter could have been avoided.