from Seth Godin blog "The only way out.. generous marketing that we have no choice but to start paying attention again" http://bit.ly/1S108W

RT peke "A brand that captures your mind gains behavior. A brand that captures your heart gains commitment."- Scott Talgo

RT Scott Monty Have You Got a Boss or a Leader?: I had the pleasure of collaborating w Alan Mulally, CEO Ford M.. http://tinyurl.com/cbmnds

RT Esteban Kolsky help me spread the word - my new blog went live this morning! customer service, cem, feedback http://ekolsky.wordpress.com

RT ClearAction / Lynn Hunsaker, CCXP Good Customer Experience tips at http://my.alltop.com/customerexperience

RT @sapcrm Gartner predicts - by 2010 more than 60% of the Fortune 1000 will have some form of online community that can be used for CRM

nice. Just had a great experience at a Sprint store. A warm welcome and knowledgeable staff. I was looking for the Palm Pre. May or June.

RT Ford Motor Company Link to YouTube video: http://www.youtube.com/watch?v=Ni9oW_cD2Tg Ford Fusion Hybrid: 1,000 Mile Challenge Start #Hybrid1000

RT Scott McKain Loyalty is a byproduct of engaging a customer personally & emotionally, through distinct experiences they desire to repeat.

RT Jeremiah Owyang The tag for my teleconference (over 450 registered Forrester clients) is #socialplaytime talk to you in 5

RT Kim Proctor it's all about the customer experience baby.

RT Neil Hartley Good piece on BofA use of Twitter to improves customer intimacy http://tinyurl.com/7gdrer

RT Marketing Muscle marketing: I'm Satisfied. Now Make Me Loyal.http://tinyurl.com/cl6yg3 #metric #satisfaction

RT SimpliFlying JetBlue Airways' customer service better than Singapore Airlines? Here's why. http://bit.ly/laDza

RT Kim Proctor How often do you share stories of great customer service with your employees? Please do it as often as possible.

RT Jeremiah Owyang Keep an eye on @dirkshaw 's blog, he's Vignette's social media strategist http://dirkshaw.blogspot.com

tweeting this one again.. love this video about human centered design http://bit.ly/SQjae

RT Rohit Bhargava The best tagline I wish I thought of: Altoids - "Are you in mint condition?" So obvious it works.

RT Guy Kawasaki The pizza box of the future has arrived. http://adjix.com/d7p4

this outlet mall company does a nice job tweeting sales and store events Premium Outlets. shoppers may enjoy such a stream from any retailer