26% of the uk population is disabled yet 69% of all food bank users are disabled. Heather Cunningham from @TrussellTrust says "Our social security system is failing to protect disabled people from needing to turn to food banks" (via Big Issue) bigissue.com/opinion/disabl…

A new computer system in A&E County Durham and Darlington NHS Foundation Trust contributed to the death of a 31-year-old woman. Coroner was told concerns about the Cerner system had been "raised by a number of clinicians" to no effect.

🧵Essential Services, Essential Oversight New blog from me looking at how a focus on outcomes, rather than an ever increasing list of rules, can change the culture of regulators and businesses and place consumers at the heart of the market. wearecitizensadvice.org.uk/essential-serv…

Come join our fabulous product community as a senior product manager 👋🧑‍💻Only a few days left to apply Check out this job from Citizens Advice linkedin.com/jobs/view/3836…

New blog from me: What's a statutory consumer advocate and why do we matter? TLDR: We're an early warning system,counterbalance to the powerful industry lobby and get into the weeds of technical debates so consumers don't have to. medium.com/p/586f974b22f3

‘If I spoke up about it, I’d be fired on the spot’. Therein is the disconnect between orgs that talk the talk in their HR policies, but where too many employees have stories of racism, misogyny, homophobia and bullying that go unsaid & unchallenged

Great to see community generated data used in campaigning 🙌

Free workers rights policy idea for the party manifestoes: 🔵 make employers with 250+ staff publish an annual declaration of how many NDAs & settlement agreements they signed off 🔴 free ex-employees from NDAs covering protected characteristics theguardian.com/business/2024/…

Great to see #BuyNowPayLater on the front page today. It's 3 years since govt said they would regulate 'as a matter of priority' & over a year since new rules were consulted on. The govt could make this happen tomorrow, protecting millions of people. Here's why they must: 🧵

Did you know that we’re based in local communities across England and Wales? 📍 Find your nearest service ⤵️ citizensadvice.org.uk/about-us/conta…

📢 General election confirmed for 4 July 📢 This will be *the* living standards election with 5 million people currently living in a negative budget - falling further into debt just to cover the essentials. So here's what we think the next government should be prioritising ⤵️

#PrideMonth marks the Stonewall riots of June 1969 where people came together to protest for LGBTQ+ equality. We celebrate it every year to mark how far the movement has come and what still needs to be done to help ensure fair treatment for all without discrimination 🏳️‍🌈

Your product | What users wanted

What will the first 100 days of a Labour government look like? We'll be discussing this and more at our next Data Insights event where we'll hear from David Gauke, Sam Freedman and Theo Bertram. Sign up to join us on 16 July at 12.30pm ⬇️ shorturl.at/hGkoy #CADataInsights

Need advice? Find your nearest Citizens Advice for different ways to get in touch ⤵️ citizensadvice.org.uk/about-us/conta…

New report from us today on how more and more people are being priced out of car insurance. This isn't felt evenly. Two years on from our first report, we still see an ethnicity penalty with people of colour paying >£300 more for car insurance. We need solutions from Financial Conduct Authority 👇

So much techno-utopianism about AI, particularly from Tony Blair Institute for Global Change, in recent months. Even the tiniest amount of experience of delivering digital/data/AI systems in the public sector would reveal it's a bit more complicated than that. 🧵 Ten challenges that need to be tackled