Dave—great template & even better practice. Easily used with weekly O3’s (One-On-Ones) or deeper team management. What’s particularly effective is the inclusion of A3 (After Action Assessment)—identical to the W3/TALA concepts embedded in an A3 HotWash!

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Right on target—truly successful GC’s/CLO are those that are business leaders first, and then second, they just happen to lead and be responsible for a particular vertical—in this case legal. They aren’t lawyers first, leaders second, it’s the other way around #LawyerMindshift

Not saying gross revenue isn’t important — but it’s not nearly as important as profitability. The focus on top line only is largely responsible for what drives oblivitude towards customers. Embrace #DeliveredValue as your primary KPI to drive results & customer sustainability

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End contingent fees on gross, not net recovery & tax breaks for TPLF—both illustrate why much of #LawLand isn’t about customers or justice, it’s simply about income redistribution to the sanctimonious, privileged & protected intermediaries wsj.com/opinion/lawsui…

Finally . . . A future view driven by customers . . . Thanks Mike - IF customer’s realize their power and vote with their fees, the supply side will change . . . Or die Law 2125 (Part I): Why Everything Changed, by @mikewhelanjr open.substack.com/pub/lawyerforw…

Great article—from a customer’s POV, cross-selling is, well, irritating. Cross-serving, now that’s where #DeliveredValue starts! Cross-serving vs. Cross-selling; yes, there’s a difference | Adam Smith, Esq. adamsmithesq.com/2025/08/cross-…

Here we go again — this time, we’re really, really, really mad and are not going to take it any more . . . Yeah, right

Thank you Captain Obvious, Master of the Already Known

Great piece Marc — thanks for being in the chorus, albeit a small one, singing the anthem for “the emperor has no clothes” — this is the ultimate answer to the Access to Cost Effective, Accessible, Relevant Justice Crisis (aka #RealATJ)

Fantastic C3 article . . . Clear, concise, compelling . . . I was in the GC chair for almost 2 decades at 2 F500 companies, our legal team’s entire approach was preventative law & #DeliveredValue — after all, the best legal problem is the one you never have

Marc and I were involved in the Legal Solutions Network (aka the DuPont Consortium) several decades ago — a foundational premise was preventative law — conceptually sound, but we simply lacked the tools to effectively implement back then in the Jurassic period . . .

Of course not. AI inconsisten with biz & partner comp models so brownfield reconstruction well-neigh impossible. Meaningful change in customer-focused legal service delivery takes greenfield providers. news.bloomberglaw.com/in-house-couns…

My additions to Arnold’s plan: eliminate mail in ballots; replace with 1 national system of on-line & poll kiosk voting with dual factor authentication: eliminate polling & reporting early results until after last poll closes. Strict geographic grid districts—no gerrymandering