"74% of employees who work in customer-facing roles find their jobs meaningful, versus 56% of employees who do not work in customer-facing roles." Customer connectedness = a sense of purpose. surveymonkey.com/resources/repo…

'Feedback gathered and acted upon' is one of nine key culture enablers according to this 2021 article from PWC, which reports that 66% of C-suite executives now believe culture is more important than strategy. pwc.com/gx/en/issues/u…

Known as the 'helper's high', the feeling we get when we help people comes from an area of the brain associated with pleasure, social connectedness, and trust, and if your job doesn't involve direct contact with customers, you might be missing out on it.

Customer experience + employee experience = brand experience. retailtouchpoints.com/topics/store-o…

"By broadening the reach of customer feedback, organisations can cultivate a culture of empathetic problem-solving." A great article by our co-founder Julia Forsyth linkedin.com/pulse/unleashi…

Just three weeks to go! 🇫🇷 Proud to be exhibiting at VivaTech Paris. #countdown #VivaTech #seeyouthere

This is so important, and easy to forget when you're busy. Great advice Anne Bibb 😁

A recap of our May insights report on Retail. What is employee NPS and why is in-store shopping having a renaissance? Find out here and join us next month for latest trends facing the insurance industry. #Retail #Insight #CustomerExperience

Countdown to VivaTech 2023! 🇫🇷🗼🎉 Catch up with us at booth K10-010 this Friday 16th and Saturday 17th, or message our founder, Julia Forsyth, Julia Forsyth to connect! #VivaTech2023

The BigEars team 'hard at work' in Paris for VivaTech 2023 🗼🇫🇷😁 Catch up with us at booth K10-010 this Friday 16th or Saturday 17th, or message Julia Forsyth, Julia Forsyth to connect! #VivaTech2023

The shear size of this place gives me goose bumps 😅 #VivaTech2023 SymbionIQ Labs

Combining BigEars passion for human connections with my passion for photography at VivaTech. Checkout @humans_of_vivatech over on Insta! Posting links here too!

🧰 Fantastic to see so many innovative 🇳🇿 New Zealand companies at VivaTech... and to get to try out some of the tech! See Tomorrow First FutureWork Studio Waxeye BigEars flintfox TTC Global Oritain Couchdrop APLY ID Movio MarginFuel @LesMillsEuromed

Okay the team back in Wellington NZ are getting seriously jealous now! 😆🇳🇿 Julia Forsyth enjoying a view over Paris with BigEars co-founder Mark Forsyth and CEO David Gaffney 🇫🇷 #paris #VivaTech2023

The wait is over! We are LIVE at #VivaTech2023 🇫🇷🎉 Join Julia Forsyth and the rest of the team today or tomorrow at booth K10-010 for a look at our latest innovations in customer feedback! app.vivatechnology.com/partner/66a19e…

🍷 Such a pleasure to have hosted these 🇳🇿 New Zealand companies here for VivaTech this week. So proud to see Kiwi ingenuity and innovation attracting so much attention at Europe's biggest startup and tech event. #SeeTomorrowFirst NZTE Ariane Gonzalez @LesMillsEuromed

CEO David Gaffney representing the best of NZ tech at #VivaTech2023 Last chance to meet David and the team TODAY (Saturday) at booth K10-010 🇳🇿 🇫🇷

Beautiful people with interesting stories to tell! Check out what our co-founder Julia Forsyth has been up to at #VivaTech2023 🇫🇷📸 linkedin.com/feed/update/ur…

When it comes to products, the story doesn't exist just to sell. It's there to help you define what you're working towards, help you understand it, and help you understand your customers.

Is your ongoing feedback program still delivering results or is it boring your staff senseless? Read our latest blog entry to find out how we maintain the sizzle. 🔥 bigears.com/post/what-to-d…