If you're using Chrome as your daily browser (and paying for Microsoft 365 licensing): you are doing it WRONG. Not only is Edge faster...the single best unique feature is that when you click a link from an email in Outlook, the Edge browser opens and there is a sidebar that

Self-funded ‘step up’ has always been a very dumb descriptor…it was bastardized from traditional search investing where its intent was to step up pre-acquisition search capital to justify the increased risk of capital going in prior to a target being acquired New name is

Had a great time with Patrick and Clint talking about a wide range of topics in a short amount of time. It’ll be clear if you listen…but I’m excited about where my MSP IT services business is at and the team that we have built. 2025 is about journey over destination.

If you have the budget for an EOS implementor, pay for it and you’ll see better and faster results I’m a fan of if you’re doing something, do it the right way (all-in) But make sure you find the right ‘fit’ during your interview process with you and your team

Exciting News** MSP Owner Podcast launches next week! I've spent countless hours the past 1.5 years since I acquired DataTel talking to hundreds of IT company owners. I've learned so much from these conversations and being open, authentic, and hearing other owner level

In EOS, there are 2 key leadership positions - the Visionary and Integrator. A visionary is going to come up with a lot of ideas and be poor on execution. While an integrator should be taking those GREAT ideas and making them into reality while telling the visionary no on the

Has anyone figured out a way to automate email follow-ups? Ex: ask a vendor a question. No response for 7 days. I have to manually remember to follow up (because most people don’t respond to initial emails for some reason). Anyway to solve or automate this big headache?

The hedonic treadmill...Jacob Levine (who runs a $20M MSP) and I (owner of an $8M MSP) realized: we still don’t feel like we’ve nailed our niche In fact, it feels so far away in our minds that we're not sure we are ever going to get there. It’s a common theme among MSP &

Episode 2 of the MSP Owner Podcast just dropped featuring the wonderful Dustin Bolander of Clear Guidance. Dustin and I met for breakfast 6 months ago, and I left thinking...wow that guy sure does a lot of things. 🎙️🚀 Dustin’s journey from a 12-year-old helping his family

Episode 2 of the MSP Owner Podcast just dropped featuring the wonderful Dustin Bolander of Clear Guidance. Dustin and I met for breakfast 6 months ago, and I left thinking...wow that guy sure does a lot of things. 🎙️🚀 Dustin’s journey from a 12-year-old helping his family

🚀 New Episode of MSP Owner Podcast! 🎙️ In this episode, I sit down with Marco Hernandez, founder of TEK IT UP IT Services, a nimble one-man MSP based in Toronto, Canada. Marco's journey spans 25+ years, three countries, and countless lessons on running an efficient,

🚨 Do you hate Microsoft Teams? 🚨 A lot of Twitter does for some reason. I'm going to be honest, it's a YOU problem (yes I'm looking at you kelceylehrich). If you are running a modern business who cares even just a little bit about productivity & security, Microsoft & Teams

🚀 I'm loving doing the MSP Owner Podcast. Today we just released an episode featuring Mike Beecher from EscapeWire Solutions. MSP owners sharing their story about how they got to where they are today, and it's working. We don't hold back on the topics & stuff we talk about -

I've struggled with change management and I need your help: Do you have a change management process within your company? What does it look like? Formalized? Only certain departments? Too much restrictions can turn you into a corporate beast. Too few restrictions means it's the

🔥 MSP owners: Still stuck in technician or fire fighting mode? Like the idea of delegating but it never actually happens? In this week’s MSP Owner Podcast, I sit down with Elmo Taddeo, owner and CEO of Parachute Technology — a $11.5M revenue MSP with 70+ team members. Elmo

Anyone use Ramp (Ramp) for CCs and AP? Our cash balances required linked has increased 3x overnight after 2 years of being a client. 4 support tickers, some ignored, still no answers. Terrible communication. Can’t get to a knowledgeable support person Or is this just us?

Will be some great insights shared by Chris if you are interested in the home services space