Barbara Boyer
@bbboyer
Adjunct professor for Rider University. Retired award-winning reporter for The Philadelphia Inquirer. Mother of two daughters. Novelist in the making.
ID: 159168922
http://Inquirer.com 24-06-2010 17:10:10
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Interesting that American Water can have my posts about a billing error removed. I guess they don’t want others to know about it.
How many representatives does it take to get a billing error corrected with American Water Apparently more than six and counting. Still on hold …
How long does it take to beget a billing error corrected with American Water Apparently more than three months and counting
Getting a supervisor American Water on the phone takes more than an hour because “our supervisors are very busy.” And your customers are not?
No longer on hold with American Water A supervisor will call me back within 24 to 48 hours. The company had my posts taken down within minutes, but can’t connect me with a supervisor to resolve a billing error. Utilities have poor customer service because we’re stuck w/them.
