A new report from Forbes gathers insights from global C-suite executives on how brands build the resiliency needed to move into the future, including investing in tools for #digitaltransformation. See the report here: forbes.com/sites/forbesco…

The secret to closing the customer experience gap? Empathy Our CEO Mark Zablan outlines practical steps all companies can follow to build lasting loyalty and trust with their customers via Fast Company fastcompany.com/90629671/why-e…

In this blog, @Socialbakers shares how to increase your organic reach and visibility by optimizing your Facebook page. Read it here: socialbakers.com/blog/facebook-… #SEO #facebook #optimization

To serve customers on their preferred channels, The Kraft Heinz Company leverages Astute Agent™. Watch our video to learn more: astutesolutions.com/customers/kraft #casestudy #omnichannel #CX

It's #WorldPasswordDay! This article shares insights on the future of making passwords and user authentication more customer-friendly: customerthink.com/how-user-authe… #CX

Astute CEO Mark Zablan recently shared insights on the importance of #communication and accessibility in a digital work environment. Read the interview from Authority Magazine: medium.com/authority-maga… #leadership

With the help of Astute #VoC, Audi was able to measure the impact of their advertisements across different channels to guide future #ad campaigns. Read the case study here: astutesolutions.com/customers/audi

Join @Socialbakers this Friday at 11 am EST for their webinar, "Content Planning & Publishing." Register today: socialbakers.zoom.us/webinar/regist… #webinar #socialmedia

This interview in Retail Customer Experience explores the various applications of #AI for retail and the tools needed to take advantage of its potential: retailcustomerexperience.com/articles/a-loo…

Give agents the instant answers they need to serve customers better with Agent Assist™. Learn how effective knowledge management can improve your #CX: astutesolutions.com/products/agent…

In case you missed it, @Socialbakers and Astute CEO Mark Zablan outlines steps for using #empathy to close the #CX gap in his article for Fast Company: fastcompany.com/90629671/why-e…

Consumer-packaged goods food brands have adjusted their strategies for the increase in contactless shopping and fewer in-store visits. #Socialcommerce presents new opportunities to adapt: talkinginfluence.com/2021/04/20/thr… TalkingInfluence

In the first month alone, Blue Diamond Almonds's Astute Bot™ engaged with close to 6,000 consumers and delivered correct answers with 90% accuracy. Learn more: astutesolutions.com/customers/blue… #CX

Building trust with customers is more crucial than ever. Forbes shares strategies for understanding customers and delivering excellent #customerexperiences: forbes.com/sites/forbesag… #CX

These #inboundmarketing strategies from @Socialbakers can help your brand reduce expenses while gaining quality traffic. See them here: socialbakers.com/blog/inbound-m…

Having a #socialmedia guide with well-defined guidelines and best practices can help a business and its employees protect brand image and align social media interactions. More from @Socialbakers: socialbakers.com/blog/social-me…

At the end of 2020, 83% of customers made a purchase online. To meet this increase in demand, retailers relied on #CX technology to deliver seamless experiences. More: retailcustomerexperience.com/news/survey-re…

Astute Agent™, our customer engagement #CRM, includes omnichannel coverage to engage with consumers wherever they are and without forcing them to repeat their story. See more: astutesolutions.com/products/astut… #CX

Astute Agent, Astute Bot, and Astute SOS help Delta's flight attendants resolve issues and get answers to questions in real time. Read the case study here: astutesolutions.com/customers/delt… #customerservice