The reading for today in Human Factors & Systems Safety comes from Christopher P. Nemeth and Erik Hollnagel. Resilience Engineering Perspectives, Volume 1 Remaining Sensitive to the Possibility of Failure routledge.com/Resilience-Eng…

feeling pretty good about my job security rn

OH: "Nobody ever got fired for quoting the DORA report."

"The future seems implausible, the past incredible."

Nice work, @mononcqc - you nail the best parts here… ferd.ca/notes/paper-th…

Human Factors and folk models. Spicy🌶️topic! researchgate.net/publication/22…

SREcon24 Americas is next month! The program includes talks like *Real Talk: What We Think We Know — That Just Ain’t So* presented by John Allspaw! View the program and register now: bit.ly/sre24amsprog #SREcon

Happy Valentine’s Day from all of us at WWF. As you reflect on love today – we hope you will take a moment to watch our new animated video. Can we love more? Yes. Yes. Yes.

Resilience Hides in Plain Sight bit.ly/3Tr5gO7 by John Allspaw

Post-incident review meetings have much more going on than most people are aware of. adaptivecapacitylabs.com/2019/06/17/som… #LFI #LearningFromIncidents

Hofstadter's law, incident edition: incidents are always more complex than you think, even taking into account Hofstadter’s law, incident edition.

"Human error is the attributed cause of large system accidents because human performance in these complex systems is so good. Failures of these systems are, by almost any measure, rare and unusual events. " 1/2

"Most of the system operations go smoothly; incidents that occur do not usually lead to bad outcomes. These systems have come to be regarded as 'safe' by *design* rather than by *control*." – R.I. Cook, D.D. Woods, Operating at the Sharp End: The Complexity of Human Error 2/2

Part2 Resilience Engineering view of Sys. Eng. is Tuesday 4/2 12:45-2pm eastern: Reconstructing Systems Eng: How Fundamentals in Resilience Engineering guide Architecting Systems when complexities/scale dominate. osu.zoom.us/j/99131130095?…

The session-An Adaptive History of Systems Engineering-is up. Its part1 of Resilience Engineering view of Systems Engineering: Deconstructing how Systems Eng. Copes with Complexity. Session has some course matieral at beginning osu.zoom.us/rec/play/ZpJ9d…

Seems like a good day to re-share John Allspaw's talk on resilience engineering. I was thinking, if you're waiting for your org to fix the crwd/msft outage, you should probably watch it. OTOH, if you *aren't* waiting for that, your org may need it even more! youtu.be/xA5U85LSk0M

Prepare to Be Unprepared: Investing in Capacity to Adapt to Surprises in Software-Reliant Businesses bit.ly/3X2YWhB authored by John Allspaw, reviewed by Ben Linders

Meaningful learning from incidents requires expertise that most organizations do not have — but these skills can be learned! We're getting a head start on 2025 with a workshop series on Incident Analysis. adaptivecapacitylabs.com/incident-analy…

I'm actually talking about this topic alongside others right now... linkedin.com/events/inciden… (or youtube.com/live/1ZEB7PcrY…)

OH: Andrew Clay Shafer 雷启理: “You are either building a learning organization… or you will be losing to someone who is…” #devops